Tatyanna Santiago
Washington,District of Columbia
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Medicinal Therapeutics Consultant
Santiva Wellness
12.2022 - Current
- Consults with ~8 medical patients daily in both English and Spanish to assess their needs.
- Advises on pharmacological best practices for cannabis ingestion tailored to individual medical requirements.
- Develops strong communication skills by engaging with diverse patient backgrounds and creating treatment plans.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Dispensary Care Specialist
flowerz
03.2025 - 12.2025
- Acted as a strategic product expert, aligning customer needs with business goals.
- Guided product direction for over 50 clients daily and led enablement initiatives.
- Analyzed market trends to support complex client engagements and mentor peer client specialists.
- Influenced the product lifecycle from development through market launch at flowerz, a dynamic startup in Washington, DC.
Kitchen Manager (Catering)
Tatte Bakery & Cafe
11.2024 - 04.2025
- Led a team of 18, targeting daily sales upwards of 22k.
- Supervised daily kitchen activities and ensured compliance with health and safety regulations.
- Cultivated strong relationships with clients by consistently meeting and exceeding their expectations.
- Developed leadership skills while managing a diverse team of culinary professionals.
Client Service Specialist (Catering)
Client Service Specialist (Catering)
07.2024 - 11.2024
- Managed client orders from placement to delivery, ensuring seamless execution of catering services.
- Acted as a liaison between front-of-house and back-of-house teams to optimize operations.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
Inventory Control Supervisor
Green Care Labs
04.2024 - 07.2024
- Led a team of 5 in coordinating and processing inventory, raw materials, and dried flowers in a laboratory setting.
- Consulted with cannabis consumers in both English and Spanish to identify suitable cannabinoids formulations.
- Managed the full inventory life-cycle, ensuring the safety and quality of ingestible cannabis products.
Naturopathic Medical Office Manager
Health Foods Plus, LLC
04.2023 - 04.2024
- Managed office operations, including patient record maintenance and general organization, ensuring a clean and efficient environment.
- Assisted the naturopath doctor with biomagnetic and detox therapy, effectively communicating patient needs and statuses.
- Developed clear patient deliverables and information sessions to enhance understanding of natural medicine options.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Research And Development Intern
PEACHTREE NORML FOUNDATION INC
06.2023 - 08.2023
Medical Cannabis Wellness Consultant
National Holistic Healing Center
07.2022 - 03.2023
- Consulted approximately 30 medical cannabis patients daily in both English and Spanish, tailoring product recommendations to individual medical needs.
- Updated 75 cultivar product descriptions for the company website, enhancing accessibility and clarity of medicinal recommendations.
- Accurately charted patient progress in the Dutchie POS system, ensuring effective long-term treatment plans.
Social Media Coordinator
Stockton University
09.2020 - 05.2022
- Developed and executed a comprehensive social media campaign to enhance virtual student engagement during the 2020 fiscal year.
- Utilized tools like Adobe, Canva, Hootsuite, and Salesforce to streamline outreach programming and project management.
- Achieved a consistent active user rate of 2-4.8% on Meta Platforms by leveraging media analytics for targeted outreach.
- Collaborated with university departments to facilitate weekly information sessions, guided tours, and student panels for prospective students.
Admissions Ambassador
Admissions Ambassador
11.2018 - 05.2022
- Hosted engaging in-person and virtual events, including tours and open houses, to promote student enrollment.
- Met enrollment quotas through effective outreach strategies and collaboration with professional staff.
- Managed office tasks such as answering phones and maintaining student data records using CRM systems.
- Developed and executed social media campaigns to enhance virtual outreach and connect with prospective students.
Strategy Analyst
Feedback Labs
09.2021 - 12.2021
- Collaborated with the Feedback Incentive Learning Group to facilitate collective learning among non-profits.
- Conducted data analysis to derive insights from individual members, enhancing understanding of 113 nonprofit practices.
- Evaluated current processes to develop improvement plans.
- Supported the development of metrics to assess the quality of nonprofit listening practices through research and interactive design.
EOF-Galloway Summer Academy Instructional Assistant
EOF-Galloway Summer Academy Instructional Assistant
06.2021 - 08.2021
- Assisted in teaching and supervising incoming EOF-Galloway freshman scholars, fostering an engaging learning environment.
- Developed lesson plans and administered assignments and exams to enhance student understanding.
- Conducted weekly meetings to discuss student observations and held one-on-one sessions to support individual growth.
- Cultivated strong relationships with students to promote a sense of belonging and community at Stockton University.
EOF-AC Summer Academy Instructional Assistant
EOF-AC Summer Academy Instructional Assistant
07.2019 - 08.2020
- Assisted in teaching and supervising incoming EOF-AC freshman scholars, fostering a supportive learning environment.
- Developed lesson plans and administered assignments and exams to enhance student engagement and understanding.
- Conducted weekly observation meetings to discuss student progress and held one-on-one meetings to build relationships.
President-Alliance of EOF Students of NJ
President-Alliance of EOF Students of NJ
09.2019 - 07.2020
- Worked with committee chairs on their projects in forthcoming months and maintained monthly reports.
- Conducted and presided over meetings with executive board members and general members.
- Created and abided by an agenda for all meetings, lead the membership in a well-rounded program of activities and projects.
- Met with faculty advisor to cover agenda points and current organization issues.
EOF-AC English Tutor
EOF-AC English Tutor
09.2019 - 05.2020
- Conducted 1-1 study meetings with students.
- Assisted students with assignments in the English subject.
- Edited and revised student papers and projects using funneling methods.
Member Services Representative
Ocean Casino Resort
03.2019 - 05.2020
- Engaged with over 100 guests daily through in-person and phone communication, addressing feedback and inquiries.
- Fostered guest loyalty by representing the company positively and professionally in all interactions.
- Implemented Guest Recovery initiatives to effectively resolve service issues and enhance guest satisfaction.
EOF-AC Student Office Worker
EOF-AC Student Office Worker
09.2018 - 04.2019
- Coordinated with the program director to support various administrative functions.
- Revised and edited official student forms to ensure accuracy in enrollment processes.
- Managed office duties, including handling phone calls and setting up appointments.
- Assisted in organizing student activities to enhance campus engagement.
Sales Associate
Bath & Body Works
09.2018 - 01.2019
- Assisted customers with inquiries and complaints, ensuring a positive shopping experience.
- Operated POS systems efficiently to facilitate smooth transactions.
- Organized and stocked merchandise to enhance store presentation and accessibility.
Education
Master of Science - Medical Cannabis Science and Therapeutics
University of Maryland, Baltimore (UMB)
Baltimore05.2024
Bachelor of Arts - Psychology (Empirical Research)
Stockton University
Galloway, NJ01.2021
Skills
- Personal Care Services
- Product Knowledge
- Client Services
- Assessments
- Provider relations
- Data entry proficiency
Accomplishments
- Achieved reduction of revenue loss by developing a management change plan for a team of 18 with accuracy and efficiency.
- Documented and resolved inefficient client practices which led to an increase in client return rate.
- Collaborated with team of 14 in the development of a Sense-making Feedback initiative among 113 non-profits globally.
Certification
- ServSafe Allergens
- ServSafe Food Handler
- Medical Cannabis Studies
- Seal of Biliteracy (Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Dispensary Care Specialist
flowerz
03.2025 - 12.2025
Kitchen Manager (Catering)
Tatte Bakery & Cafe
11.2024 - 04.2025
Client Service Specialist (Catering)
Client Service Specialist (Catering)
07.2024 - 11.2024
Inventory Control Supervisor
Green Care Labs
04.2024 - 07.2024
Research And Development Intern
PEACHTREE NORML FOUNDATION INC
06.2023 - 08.2023
Naturopathic Medical Office Manager
Health Foods Plus, LLC
04.2023 - 04.2024
Medicinal Therapeutics Consultant
Santiva Wellness
12.2022 - Current
Medical Cannabis Wellness Consultant
National Holistic Healing Center
07.2022 - 03.2023
Strategy Analyst
Feedback Labs
09.2021 - 12.2021
EOF-Galloway Summer Academy Instructional Assistant
EOF-Galloway Summer Academy Instructional Assistant
06.2021 - 08.2021
Social Media Coordinator
Stockton University
09.2020 - 05.2022
President-Alliance of EOF Students of NJ
President-Alliance of EOF Students of NJ
09.2019 - 07.2020
EOF-AC English Tutor
EOF-AC English Tutor
09.2019 - 05.2020
EOF-AC Summer Academy Instructional Assistant
EOF-AC Summer Academy Instructional Assistant
07.2019 - 08.2020
Member Services Representative
Ocean Casino Resort
03.2019 - 05.2020
Admissions Ambassador
Admissions Ambassador
11.2018 - 05.2022
EOF-AC Student Office Worker
EOF-AC Student Office Worker
09.2018 - 04.2019
Sales Associate
Bath & Body Works
09.2018 - 01.2019
Master of Science - Medical Cannabis Science and Therapeutics
University of Maryland, Baltimore (UMB)
Bachelor of Arts - Psychology (Empirical Research)
Stockton University