- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy participating in [activity] for overall physical and mental well-being
- Graphic Design
- Avid Reader
- DIY and Home Improvement
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Watching Movies and TV Shows
- Martial Arts
- Gym Workouts
- Music
- Blogging/Vlogging
Tatyiana Robinson
Jacksonville
Summary
Results-driven debt collector with proven skills in negotiation, client relations, and strategy development. Achieved significant improvements in debt recovery efficiency while maintaining compliance and fostering positive client interactions.
Dedicated professional with a strong focus on debt recovery strategies and customer satisfaction. Known for complex problem-solving abilities and stress tolerance, successfully mentoring team members to enhance overall collection performance and client relations.
Overview
4
4
years of professional experience
Work History
Debt Collector
Maximus
Jacksonville, FL
04.2024 - 06.2026
- Negotiated payment plans with clients to facilitate debt recovery and improve cash flow.
- Conducted thorough account reviews to identify overdue accounts and prioritize collection efforts.
- Utilized collection software to track communications and maintain accurate records of interactions.
- Developed strategies to manage difficult customer interactions while maintaining compliance with regulations.
- Trained and mentored new team members on effective collection techniques and company policies.
- Analyzed collection trends to refine approaches, improving overall efficiency in debt resolution processes.
Appointment Setter
Sunpro Solar
Jacksonville, FL
01.2022 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and system navigation.
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Utilized CRM software to track customer interactions and streamline support processes.
- Developed product knowledge to provide accurate information and recommendations to customers.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Education
High School Diploma -
Jean Ribault High School
3701 Winton Dr Jacksonville Fl 32208Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
- Payroll processing
- Complex Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Interests
Timeline
Debt Collector
Maximus
04.2024 - 06.2026
Appointment Setter
Sunpro Solar
01.2022 - 10.2024
High School Diploma -
Jean Ribault High School