Tauheedah Ziyad-Berry
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with expertise in client advocacy, resource coordination, and detail-oriented support. Committed to enhancing client well-being through effective community resource navigation.
Overview
28
28
years of professional experience
Work History
Administrative Technician
City of Philadelphia
Philadelphia, Pennsylvania
03.2011 - 01.2023
- Assisted clients in accessing essential social services and resources.
- Coordinated with local agencies to facilitate client support services.
- Processed benefit computations and under or overpayment adjustments.
- Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
- Researched available resources within the community that could benefit our clients' overall wellbeing.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Social Worker Trainee
City Of Philadelphia
Philadelphia, Pennsylvania
02.2007 - 08.2010
- Documented case notes and maintained accurate client records consistently.
- Advocated for clients' rights and needs within the social service system.
- Participated in training workshops to enhance knowledge of social work practices.
- Provided case management services to individuals, families and groups within a community setting.
- Maintained accurate records of client information including treatment plans, progress notes and discharge summaries.
Community Support Worker
City Of Philadelphia
Philadelphia, Pennsylvania
09.2003 - 01.2006
- Provided direct support to individuals in community settings.
- Facilitated group activities to promote social interaction and engagement.
- Educated clients on available community resources and support services.
- Provided emotional support and encouragement throughout treatment process.
- Participated in team meetings, providing input regarding client care plans.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Educated families about available resources within the community.
- Organized social events to promote community involvement among clients.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
Word Processor Human Services, Law Department
City of Philadelphia
Philadelphia, Pennsylvania
02.1995 - 07.2002
- Operated word processing software to create and edit documents efficiently.
- Maintained document templates for consistent city communication and branding.
- Reviewed documents for grammar, punctuation, and formatting errors diligently.
- Managed electronic filing systems to ensure easy access to important documents.
- Supported special projects by preparing correspondence and official communications promptly.
- Performed data entry tasks to update databases or spreadsheets with new information.
- Printed out copies of finalized documents upon request.
- Sorted information according to priorities.
- Utilized mail merge feature to generate mass mailings with personalized information in each letter.
- Transcribed handwritten notes into electronic format.
- Proofread and corrected documents for grammar, punctuation, syntax, spelling and accuracy of content.
- Collaborated with other departments to ensure all necessary material was included in final drafts of documents.
Education
Bachelor of Arts - Organizational Development
Rosemont College
Rosemont, PA05-2006
Associate of Arts - Business Administration
Philadelphia School of Office Training
Philadelphia, TNSkills
- Client advocacy
- Case management
- Benefit administration
- Resource navigation
- Document organization
- Community outreach
Timeline
Administrative Technician
City of Philadelphia
03.2011 - 01.2023
Social Worker Trainee
City Of Philadelphia
02.2007 - 08.2010
Community Support Worker
City Of Philadelphia
09.2003 - 01.2006
Word Processor Human Services, Law Department
City of Philadelphia
02.1995 - 07.2002
Bachelor of Arts - Organizational Development
Rosemont College
Associate of Arts - Business Administration
Philadelphia School of Office Training