Taulant Balaj
Danbury,CT
Summary
Dynamic and dedicated restaurant professional with a proven track record at Della Francesca, excelling in customer service and relationship management. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Skilled in order taking and cash handling, contributing to a seamless dining experience in high-volume settings.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Waiter position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Della Francesca
, CT
10.2012 - 06.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Communicated with kitchen staff to enable accurate food preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Bethel High School
Bethel, CT06.2012
Skills
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Upselling techniques
- Wine pairing
- Guest engagement
- Complaint resolution
- Conflict management
- Beverage knowledge
- Food hygiene
- Seating management
- Mixed drinks
- Dessert recommendations
- Large party coordination
- Menu description knowledge
- Attention to detail
- Decision-making
- Professional appearance
- Sales techniques
- Relationship management
- High volume dining
- Dining area maintenance
- Time management
- Basic math
- Fine dining
- Front-of-house display creation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Restaurant Waiter
Della Francesca
10.2012 - 06.2025
High School Diploma -
Bethel High School
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