TAUNISHA MURPH, MBA, CSM
Atlanta
Summary
Professional with strong background in IT project management, prepared to drive results and enhance operational efficiency. Innovative, strategic thinker and decisive leader with diverse experience with IT solutions across industries, including healthcare and telecom. Extensive experience in overseeing end-to-end project lifecycles enterprise-wide and implementing innovative solutions to meet business objectives.
Overview
16
16
years of professional experience
Work History
IT PROJECT MANAGER - CONTRACTOR
ExecuSource
Atlanta, GA
02.2026 - Current
- Leading the RFP process for enterprise LMS replacement, partnering with business stakeholders to define requirements, evaluation criteria, and vendor selection strategy.
- Managing a multi-workstream contact center implementation (Genesys) supporting multiple lines of business, including integrations with Salesforce and ServiceNow.
- Driving UAT readiness, training strategy (TTT model), and cutover planning for enterprise deployment.
- Facilitating stakeholder alignment and executive reporting across concurrent initiatives
SENIOR PROJECT MANAGER - CONTRACTOR
Cox Communications
Atlanta, GA
07.2023 - 07.2025
- Directed full lifecycle delivery of Agile and Waterfall initiatives across cross-functional teams, driving change management, operational readiness, and successful enterprise implementation.
- Led an enterprise-wide, multi-year, $3.5M initiative that established a new source of truth framework across Cox tools that consume related address data. Lead quarterly gating reviews with PMO, gaining alignment with the business on the value and necessity of continuing this program.
- Serve as delivery lead for geospatial tool enhancements through quarterly releases. Own release communications and status updates.
- Facilitated weekly program meetings to deliver status for all workstreams with resources and stakeholders across multiple teams including Engineering and Outside Plant Construction. Contribute to program roadmap development.
- Oversaw CAPEX and OPEX forecasting, budgeting, and actuals through PPM, delivering accurate financial reporting and variance analyses to the PMO. Strengthened fiscal controls by optimizing forecasting accuracy and streamlining vendor billing to correct cost centers.
- Partnered with cross-functional teams of designers, planners, and engineers to define process and application requirements, delivering user-centric solutions that improved adoption and operational efficiency.
LEAD TECHNICAL PROGRAM MANAGER
Cox Communications
12.2020 - 06.2023
- Directed simultaneous software development initiatives leveraging Agile and Waterfall methodologies to deliver enterprise tools that advanced construction and engineering operations. Applied technical and subject matter expertise to influence design, architecture, and execution decisions across multiple workstreams.
- Lead cross-functional collaboration with boundary partners to manage system enhancement initiatives, ensuring alignment with business goals and stakeholder expectations; additionally managed monthly financials to ensure fiscal accountability.
- Drove end-to-end development of a mobile application for field crews, replacing legacy desktop workflows (Remedy) and increasing operational efficiency by enabling real-time ticket updates, on-site data capture, and expanded reporting insights.
- Led proof of concept for a geospatial data dictionary, improving data integrity and reconciliation across systems, eliminating downstream data discrepancies, and enhancing network accuracy.
- Translated roadmap priorities into executable deliverables by partnering with business and product owners to ensure clear scope definition, cross-team alignment, and successful deployment of prioritized features.
- Collaborated with Engineering teams to launch node provisioning and monitoring capabilities, coordinating communications, regional kickoff sessions, and user training to drive adoption and enable continuous enhancement delivery.
PROJECT CONTROLS TEAM LEAD
Accenture
Atlanta, GA
04.2019 - 12.2020
- Organized and executed client-facing projects within Project Controls to enhance operational performance and drive process improvement. Partnered with clients to analyze workflows, identify optimization opportunities, and implement scalable solutions aligned with business objectives.
- Served as Delivery Lead for Cox Communications, overseeing enterprise initiatives, coordinating cross-functional teams, and ensuring project milestones were achieved on schedule and within scope
- Led leadership development training for 35 young professionals focused on Crucial Conversations, strengthening team communication, conflict resolution, and collaboration across project teams.
PROJECT MANAGER(Contract)
Holland Square
Nashville, TN
10.2018 - 04.2019
- Oversaw IT workstreams for both system implementations and decommissions, coordinating cross-functional teams including Client Experience, Development, and QA to support monthly Agile releases. Collaborated with vendor Implementation Project Managers to drive progress, resolve issues, and mitigate risks across project milestones
SENIOR PROJECT MANAGER(Contract)
TEKsystems
Nashville, TN
04.2018 - 08.2018
- Oversaw end-to-end post-acquisition migration, integrating the acquired company into enterprise network infrastructure and implementing standardized Payroll and Timekeeping systems. Partnered with executives to develop and present business cases for funding approval through ITRB governance, managing vendor relationships, resources, and timelines to achieve on-time, compliant delivery.
CVS ENGAGEMENT MANAGER
Collaborative Solutions
Nashville, TN
03.2017 - 03.2018
- Applied Workday platform expertise to support clients in optimizing business processes and system performance, owning project financials and ensuring accurate invoicing.
- Oversaw a $1.8M portfolio of post-production support and enhancement initiatives, improving delivery consistency and client retention.
- Increased portfolio revenue by identifying automation and configuration opportunities, leading solution-focused discussions, and driving adoption of new features to meet business goals.
PROJECT MANAGER
DayNine(start-up acquired by Accenture)
Nashville, TN
06.2015 - 09.2017
- Led global Workday implementations exceeding $1M in project budgets, delivering scalable Workday solutions on time and within scope for clients.
- Managed over 20 concurrent post-production support contracts, sustaining high client satisfaction and maintaining top-tier Promoter NPS scores.
- Supported the implementation of Salesforce to centralize post-production support contract management and client requests, streamlining workflows and enhancing operational tracking.
- Oversaw resource allocation, forecasting, and budget tracking in accordance with Statements of Work (SOW), ensuring optimal utilization and consistent project profitability.
PROJECT MANAGER - CONTRACT
TekSystems
Nashville, TN
01.2014 - 02.2015
- Led Agile delivery of multi-channel payment solutions (phone, POS, and web) for city and state government agencies, utilizing JIRA for sprint management, backlog tracking, and cross-team coordination to achieve consistent 3-week release cycles.
- Directed and managed the implementation of enhancements and routine work for web applications. Documented and managed issues and risks.
- Directed an eight-member Agile delivery team of Developers, Business Analysts, and QA Engineers, ensuring precise requirement definition, code readiness, and test execution; maintained visibility into timelines and dependencies.
- Led all Agile ceremonies: sprint planning, backlog refinement, retrospectives, release planning and implementing process improvements that enhanced sprint velocity and established consistent Agile delivery practices across the team.
SR. BUSINESS ANALYST/PROJECT MANAGER
HCA
Nashville, TN
04.2010 - 12.2013
- Directed and managed multiple cross-team projects in different phases using waterfall method. Track and follow-through on action items; communicated project status updates to business owners. Responsible for building infrastructure and completed QOP and for driving the procurement process for infrastructure needs.
- Led implementation of cost accounting systems post-acquisition and managed offboarding activities for divested entities to ensure seamless financial transitions.
- Developed cost and labor estimates, conducted month end accrual processes utilizing CA Clarity and completed project management tasks from Idea phase to Close phase.
- Decreased PWR (Project Work Request) queue by more than 50% by consulting with business owners to review prioritization of work requests (must-have/nice to have), following up with managers on resource availability and assigning tasks to be completed.
Education
Master of Business Administration -
Strayer University
Nashville, TNBachelor of Health Care Administration - undefined
Tennessee State University
Nashville, TNSkills
- Project/Program Execution
- Agile and Waterfall
- Stakeholder Managements
- Change Management
- Relationship Builder
- Soulutions Implementations
- Increased Adoption
PROJECT MANAGEMENT
- Agile and Waterfall
- Stakeholder Management
- Risk Management
- Change Management
- Budget & Resource Allocation
TOOL IMPLEMENTATION
- Process Improvement
- Increased Adoption
- ERP/HRIS Solutions
- System Integrations
- Vendor Evaluation
TEAM LEADERSHIP
- Relationship Builder
- Coach & Motivator
- Refined Communication
- Flexible to Change
- Critical Thinker
EDUCATION/TRAINING
Project Management Tricks of the Trade - Rita Mulcahy
Timeline
IT PROJECT MANAGER - CONTRACTOR
ExecuSource
02.2026 - Current
SENIOR PROJECT MANAGER - CONTRACTOR
Cox Communications
07.2023 - 07.2025
LEAD TECHNICAL PROGRAM MANAGER
Cox Communications
12.2020 - 06.2023
PROJECT CONTROLS TEAM LEAD
Accenture
04.2019 - 12.2020
PROJECT MANAGER(Contract)
Holland Square
10.2018 - 04.2019
SENIOR PROJECT MANAGER(Contract)
TEKsystems
04.2018 - 08.2018
CVS ENGAGEMENT MANAGER
Collaborative Solutions
03.2017 - 03.2018
PROJECT MANAGER
DayNine(start-up acquired by Accenture)
06.2015 - 09.2017
PROJECT MANAGER - CONTRACT
TekSystems
01.2014 - 02.2015
SR. BUSINESS ANALYST/PROJECT MANAGER
HCA
04.2010 - 12.2013
Bachelor of Health Care Administration - undefined
Tennessee State University
Master of Business Administration -
Strayer University