Summary
Overview
Work History
Education
Skills
Languages
Other Activities
Timeline
Generic
Tauny Paredes

Tauny Paredes

Mackinac Island,MI

Summary

Customer-Focused Hospitality Specialist with 6 years of experience excelling in customer service, process improvements, and team collaboration. Demonstrates strong adaptability, attention to detail, and problem-solving skills, consistently enhancing service quality and operational efficiency. Committed to maintaining high safety standards and contributing to team success.

Overview

12
12
years of professional experience

Work History

Bar Porter utility (Barback)

Grand Hotel
04.2025 - Current
  • Responsible for assisting the bartenders with daily operation of the public bars and lounges, ensuring that the assigned outlet is prepared and stocked to meet the daily business demands, stocking and replacing items in beverage vending machines on property.

Customer guest expert( Server, Barback)

Gaylord Opryland by Marriot Hotels at Nashville
Nashville
05.2019 - 10.2019
  • Elevated guest satisfaction through personalized service, resolving complex issues swiftly. Implemented innovative solutions, resulting in improved operational efficiency.
  • Streamlined check-in processes, reducing wait times and enhancing guest experience. Consistently exceeded customer service targets, earning recognition from management.

Customer guest expert- Host

Gaylord Opryland by Marriot Hotels at Nashville
Nashville
05.2018 - 09.2018
  • Deliver exceptional guest experiences, anticipate needs, and resolve concerns promptly. Collaborate with team to enhance service quality and guest satisfaction.
  • Streamline check-in processes, reducing wait times and improving guest first impressions. Implement feedback system to address issues and drive continuous improvement.
  • Maintain meticulous records of guest preferences and special requests. Ensure room readiness and personalized touches for VIP guests and returning visitors.

Server

Shoney's at Nashville
Nashville
06.2018 - 09.2018
  • Delivered exceptional customer service, efficiently managed orders, and maintained a positive dining atmosphere, contributing to enhanced guest satisfaction.
  • Optimized table turnover rates, consistently upsold menu items, and resolved customer concerns promptly, driving revenue growth and repeat business.
  • Fostered strong teamwork with kitchen staff and fellow servers, ensuring seamless service flow and timely food delivery during peak hours.

Server

Hotel San Cristobal
Dominican Republic
03.2013 - 08.2013

I assisting local guests during banquets and special events. My role involved setting up and serving at large gatherings, ensuring smooth service, and maintaining a professional and welcoming atmosphere. This experience strengthened my ability to work efficiently in a team, manage high-volume service, and provide excellent hospitality tailored to Dominican cultural expectations.

Sand molds maker-H-2B Visa

Alumalloy Metal casting at Avon Lake
Avon Lake
10.2023 - 07.2024
  • Expertly crafted sand molds, ensuring precise dimensions and smooth surfaces for high-quality metal castings. Implemented process improvements, reducing defects.
  • Optimized sand mold production techniques, boosting efficiency and output.
  • Consistently met tight deadlines while maintaining superior product quality.

Sand molds maker-H-2B Visa

Alumalloy Metal casting at Avon Lake
Avon Lake
10.2022 - 07.2023
  • Expertly crafted sand molds, ensuring precise dimensions and smooth surfaces for high-quality metal castings. Implemented process improvements, reducing defects.
  • Optimized sand mold production techniques, boosting efficiency and output.
  • Consistently met tight deadlines while maintaining superior product quality. Implemented innovative techniques in sand mold creation, enhancing product quality. Collaborated with team to develop more efficient mold-making methods.

Grapes crusher operator-H-2B Visa

Trincheros Family Estates at Lodi
Lodi
07.2024 - Current
  • Operate grape crushing equipment, ensuring optimal fruit processing for premium wine production. Maintain strict quality standards and hygiene protocols.
  • Monitor grape quality and adjust crushing parameters to maximize juice extraction. Analyze and report on crush efficiency, contributing to process improvements.

Customer service specialist

Alorica at Santo Domingo
Santo Domingo
12.2019 - 08.2022
  • Resolved complex customer inquiries, achieving high satisfaction rates.
  • Implemented efficient problem-solving strategies, reducing average call times.
  • Proposed and implemented streamlined communication protocols, improving interdepartmental collaboration and customer response times.
  • Meticulously documented customer interactions, ensuring accurate information for follow-ups. Maintained consistently high quality scores in call audits.

Janitor

Opry Mills opryland at Nashville
Nashville
06.2019 - 08.2019
  • Maintained cleanliness standards across diverse areas. Implemented efficient cleaning routines, reducing task completion time.
  • Managed waste disposal responsibly.
  • Coordinated with team members to ensure seamless facility upkeep. Assisted in special event preparations, contributing to positive guest experiences.

Education

Industrial engineering

Universidad Dominicana O&M
Santo Domingo
07.2019

High school - undefined

Liceo enedina puello renville
San Cristóbal
09.2012

Skills

  • Heavy lifting
  • Beverage making
  • Stock replenishment
  • Initiative-taking
  • Upselling strategies
  • Menu memorization
  • Fast-paced environment
  • Cleaning and sanitation
  • Cleaning proficiency
  • Flexible schedule

Languages

English
Professional Working
Spanish
Native or Bilingual

Other Activities

Add your content

Timeline

Bar Porter utility (Barback)

Grand Hotel
04.2025 - Current

Grapes crusher operator-H-2B Visa

Trincheros Family Estates at Lodi
07.2024 - Current

Sand molds maker-H-2B Visa

Alumalloy Metal casting at Avon Lake
10.2023 - 07.2024

Sand molds maker-H-2B Visa

Alumalloy Metal casting at Avon Lake
10.2022 - 07.2023

Customer service specialist

Alorica at Santo Domingo
12.2019 - 08.2022

Janitor

Opry Mills opryland at Nashville
06.2019 - 08.2019

Customer guest expert( Server, Barback)

Gaylord Opryland by Marriot Hotels at Nashville
05.2019 - 10.2019

Server

Shoney's at Nashville
06.2018 - 09.2018

Customer guest expert- Host

Gaylord Opryland by Marriot Hotels at Nashville
05.2018 - 09.2018

Server

Hotel San Cristobal
03.2013 - 08.2013

Industrial engineering

Universidad Dominicana O&M

High school - undefined

Liceo enedina puello renville
Tauny Paredes