Summary
Overview
Work History
Education
Skills
Timeline
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Taunya Livingston

Chicago,IL

Summary

  • Dynamic and dedicated professional with extensive experience as a Concierge Attendant at First Services Residential. Expert in conflict resolution and guest accommodations, consistently enhancing customer satisfaction. Proven ability to manage operations efficiently while maintaining discretion and confidentiality. Skilled in emergency response and team collaboration, ensuring a safe and welcoming environment for all guests.

Overview

6
6
years of professional experience

Work History

Concierge Attendant

First Services Residential
05.2021 - 12.2024
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Facilitated and coordinated transportation services for guests.

Concierge Attendant

680 N. Lake Shore Drive
04.2020 - 05.2021
  • Maintained excellent customer relations.
  • Kept work area clean and safe.
  • Helped guests transport large items.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Barista /Head Cashier

Symphony Of Evanston Nursing Facility
09.2018 - 11.2020
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock to meet expected customer demand.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

No Degree - Business Administration And Management

Olive Harvey City College
Chicago, IL

Skills

  • Clear interpersonal communication
  • Basic accounting
  • Discretion and confidentiality
  • Emergency response
  • Team collaboration
  • Conflict resolution
  • Vendor interaction
  • Guest accommodations
  • Multitasking and organization

Timeline

Concierge Attendant

First Services Residential
05.2021 - 12.2024

Concierge Attendant

680 N. Lake Shore Drive
04.2020 - 05.2021

Barista /Head Cashier

Symphony Of Evanston Nursing Facility
09.2018 - 11.2020

No Degree - Business Administration And Management

Olive Harvey City College

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Taunya Livingston