Taunya L. Yates
Detroit,Michigan
Summary
Provide help to prevent the mental health problem from becoming more serious. Promote the recovery of good mental health. Provide comfort to a person experiencing a mental health problem.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Mental Health First Aid Instructor/Facilitator
National Council for Mental Wellbeing
06.2024 - Current
- Deliver the Mental Health First Aid course faithfully to the core program model and essential messages, ensuring adherence to the systems and course reporting mandated by Mental Health First Aid USA
- Equipped with a set of materials to assist in guiding the course facilitation process
- collaborate with another certified instructor to teach the course, although they may opt to teach independently as well
- Organizational support for various tasks associated with the program, including: - Strategic planning, such as developing business plans, establishing community partnerships, and conducting outreach - Determining the course schedule - Establishing and collecting course fees - Conducting marketing and media outreach - Creating courses and registering participants - Organizing events, including the procurement of materials, arranging catering, and managing logistics - Applying for grants - Evaluating and analyzing the program's success - Reporting the course to MHFA USA
Patient Access Coordinator
Hospital Revenue Services HFHS
01.2014 - Current
- Collaborate closely with Case Management and Social Work to streamline the placement of mental health patients. This involves conducting interviews and working with families to gather demographic details, insurance information, and contact data
- Develop Mini Huddle Education sessions in accordance with CMS guidelines
- Create an orientation checklist and manual for new staff members, which includes onboarding procedures and security level access to the electronic medical records system (EPIC)
- Coordinate and develop training for departments and educational programs
- Maintain a database for employee education and health screenings
- Coordinate activities of the hospital morgue, manage unclaimed bodies and audits, and collaborate with the Wayne County Medical Examiner's Office, Gift of Life, and the Eye Bank and Funeral Homes
- Assistance in coordinating patient property and valuables
- Developing and maintaining curricula, along with supporting training materials, for revenue cycle management
- Obtains, reviews, verifies, and corrects insurance and demographic information for patients presenting to the Henry Ford Hospital's Department of Emergency Medicine
- Obtains signed consent to treat the patient when applicable
- Manage interviewing the patient and/or family to verify the necessary details for the patient's medical and financial history
- These interviews are conducted at the patient's bedside in the DEM or upon the patient's arrival at the care unit
- Patient information is then updated in the MPAC system to facilitate the billing process.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Facilitate the transfer of patients for admission from external healthcare facilities.
HFHS Crisis Response Team
02.2014 - Current
- Post-Crisis Response Team members assist groups of employees through "debriefing" sessions who have experienced a traumatic event.
Behavioral Management for Healthcare Instructor
Welle/Henry Ford Health Systems
01.2020 - 10.2023
- Instructor teaching the Theory of three levels of aggression :(High Risk for Behavioral Health, Emergency Departments, Security and patient safety assistants, Moderate Risk: training for all other staff who provide direct patient care, Low Risk: training for staff who do not fall into High or Moderate Risk ), exploring the reasons behind agitation and the environmental, social, or behavioral factors that contribute to its escalation
- Taught the S.M.A.R.T Principles are five fundamental skills that you must learn to support a culture of safety including green scale (achieve Behavioral health and stability and red scale (assess the five levels of risk starting at agitation and ending in the threat of lethal.) Demonstrated physical interventions such as front choke holds, wrist releases, X shields, capture wraps, etc., as well as non-physical intervention skills
- Training focused on de-escalation techniques
- Maintain proficiency in the subject area and teach assigned courses effectively; create lesson plans, activities, and evaluations that guide students towards the successful achievement of course competencies and objectives
- Taught the three functions of a post-incident review to analyze a critical event, examine what occurred, and facilitate an improved outcome for the future
- Assessing the traumatic aspects of the event, its impact on all involved parties, and identifies the required follow-up
IPASS Bedside Shift Auditor
HFHS
12.2022 - 04.2023
- As a leader, I assist clinical teams and enhance the patient experience by auditing the IPASS + Safety Bedside Handoff process with the Cipher rounding tool
- Observing the interactions between the off-going and oncoming shift nurses, including patient and family involvement, aims to prevent patient safety issues and identify patient education needs during the shift report process.
Customer Service Rep/Coordinator
Optimization Clinic HFHS
01.2010 - 01.2014
- Coordinators prepare and delegate workloads to new, temporary, and displaced employees as well as volunteers
- Manage a patient's surgery case throughout the entire surgical process, starting with the surgeon and collaborating with clinical services, patients, and families
- To secure surgical, medical, cardiac, and dental clearances, one must typically undergo various evaluations to ensure fitness for procedures or assignments
- This often involves consultations and possibly tests to assess health status and risks
- Collaborate with the anesthesia team, physicians, and staff to ensure that all paperwork and clearances are completed for the next day's surgeries.
Admitting Officer i and II
Registraion Department HFHS
01.2002 - 01.2010
- Collaborate closely with funeral homes, Wayne County Medical, the Eye Bank, and Gift of Life to ensure the safe removal of deceased patients
- Explaining insurance benefits and requirements to patients and/or their family members ensures that appropriate coverage is in place at the time of admission
- Patients are assigned to beds and appropriate floors based on the type of illness and nursing unit limitations, ensuring optimal patient care and placement
- Arranges discharge processing, coordinates patient transfers to other units or hospitals, and manages admissions
- Gathers belongings for safekeeping
- Maintaining patient census reports involves daily activities such as recording bed utilization and room occupancy.
Nurse Technician
HFHS Pediatrics Department
01.1991 - 01.2002
- Assists in direct patient care procedures
- Carries out routine specialized procedures like venipuncture, catheterization, and sterile dressing changes following established protocols
- Educates and advises patients on specific medical issues within established parameters
- Coordinate office activities and perform a range of accounting and administrative functions in support of unit activities; may oversee student employees in specified tasks
Education
Associate of Arts -
Wayne County Community College
Case Management Program -
Wayne County Community College
Healthcare Life Coach -
American Institute of Healthcare Professional
06.2024
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Mental Health First Aid Instructor and Facilitator
- Behavioral Healthcare Instructor
- Suicide Intervention skills
Certification
- Respecting Choices Next Step Advance Care Facilitator- April 2021
- OVC National Victim Assistance Academy Leadership Institute Spring 2017
- Certificate in Legal and Ethical Issues in Healthcare 2016
- Ed2g0 Certificate Fundamentals of Supervision and Management I and II May -June 2016 Certificate of Completion
- Ed2go Certificate in Brain Health November 2015
- ED2go Certificate in Gerontology October 2015
- NAVP Certificate of Training Aware Victim Assistance Cyber Safety Training October 2015
- Universal Class Certificate of Completion End of Life Course October 2015-April 2016
- Certificate of Attainment in Cognitive Behavioral Therapy August 2015
- NCTSN Psychological First Aid Certificate of Achievement July 2015
- E-Careers Teaching Assistance Diploma June 2015
- NAADAC E-learning course Anger Management for Substance Abuse and Mental Health Clients April 2014
- ASIST Applies Suicide Intervention Skills Training May 12-13, 2008
Timeline
Mental Health First Aid Instructor/Facilitator
National Council for Mental Wellbeing
06.2024 - Current
IPASS Bedside Shift Auditor
HFHS
12.2022 - 04.2023
Behavioral Management for Healthcare Instructor
Welle/Henry Ford Health Systems
01.2020 - 10.2023
HFHS Crisis Response Team
02.2014 - Current
Patient Access Coordinator
Hospital Revenue Services HFHS
01.2014 - Current
Customer Service Rep/Coordinator
Optimization Clinic HFHS
01.2010 - 01.2014
Admitting Officer i and II
Registraion Department HFHS
01.2002 - 01.2010
Nurse Technician
HFHS Pediatrics Department
01.1991 - 01.2002
Associate of Arts -
Wayne County Community College
Case Management Program -
Wayne County Community College
Healthcare Life Coach -
American Institute of Healthcare Professional
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