Versatile Medical Case Manager skilled in assessments, intakes, referrals and crisis management . Past work has included management services, program planning and development and educational guidance counseling. Has an extensive knowledge of community resources in the Essex and Union county area. I am a detail-oriented and effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. An Active listener with a knack for building lasting professional relationships.
Overview
12
12
years of professional experience
Work History
Team Leader/ Wellness Clinician
Bridgeway Behavioral Health
07.2024 - Current
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Patient Navigator/ Medical Case Manager
Rutgers Biomedical and Health Sciences, the University Hospital
11.2015 - Current
Provides Medical Case Management to those that are HIV/AIDS positive
Manages referrals to other programs though email correspondence, telephone, fax
Evaluates and documented data in Epic and Logician
Reviews Patient charts weekly to update progress on established goals
Provides Rapid HIV testing
Provides counseling services (ID user, sex workers, high risk negatives)
Assists patients in finding needed resources to help maintain healthy and adequate living
Worked with medical teams, patients and families to implement effective treatment plans.
Documented case notes daily and coordinated follow-up for seamless case management.
Coordinated program referrals for community-based resources.
Organized clinical documentation, treatment plans, and referrals.
Completed psychosocial evaluations and needs assessments.
Provided ongoing counseling to help patients deal with conditions and processes.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Developed and maintained courteous and effective working relationships.
Medical Case Manager
Newark Community Health Clinic, Inc
12.2014 - 08.2015
Provided case management to the HIV/AIDS population Worked closely with high risk individuals (ID drug users, sex workers, etc) Created educational materials to youth/adults Provided HIV Rapid testing Maintained monthly reports of gathered information from clients Reached out to community businesses for donations and collaborations toward enhancing community wellness and engagement
Facilitated group sessions providing psycho education, completed monthly treatment plans, and Wellness and Recovery plan reviews in order to provide client with support and encourage the individual to work on treatment compliance to remain stable
Facilitated Stress Management Groups, Anger Management Groups, , Substance Abuse groups/ Relapse prevention Groups, Risk Reduction, Co infection group Used Cognitive Behavioral Treatment and Social Cognitive theory to conduct session treatments that addressed issues of Healthy relationships, fear of disclosure, Risk reduction planning, etc.
Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Participated in professional growth programs to support special education improvement efforts.
Worked with different disciplines to provide cohesive care to patients.
Coordinated program referrals for community-based resources.
Documented case notes daily and coordinated follow-up for seamless .
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Case Manager
The New EsseCare of New Jersey
08.2013 - 01.2014
Provided case management for SPMI population Provides case management services for adults with severe and persistent mental illness who were recently discharged from county and state psychiatric hospitals
Helped create ADL's for both higher and lower functioning clients Coordinated and planned client's ADL's assessment needs to further self-esteem, self-empowerment and readiness for community reintegration
Facilitated and created programs quarterly newsletter by working closely with clients and demonstrated the importance of literacy and art
Worked closely with high risk individuals with DSMV diagnosis, substance abuse history, completed biographical psychosocial assessments, completed daily progress notes, weekly progress notes, and monthly evaluations and reports for clients to monitor the progress of treatment
Conducted crisis interventions to deescalate severely mentally ill individuals currently on parole which otherwise may have required police intervention
Facilitated group sessions providing intense cognitive structure, completed monthly treatment and Recovery plans to review in order to provide client with support, understanding, goal setting and encouragement so the individual will have the ability to work on treatment compliance to remain stable.
Participated in professional growth programs to support special education improvement efforts.
Education
Bachelor Of Science - Sociology
College of Saint Elizabeth
Morristown, NJ
05.2013
Master of Science - Psychiatric Rehabilitation
Rutgers University
Coursework includes: Wellness & Recovery, Program and Organizational Development and Human Growth and development - undefined
Master of Arts - SocialWork
Capella University
01-2026
Skills
Microsoft 2003- 07: Word, Excel, And Outstanding problem solving skills
PowerPoint Windows XP, Ability to diffuse difficult client/patient situations
Breakthrough, EClinical, CHAMP, CareWare, EPIC, Medical Case Management
Logician Culturally-sensitive
Rapid HIV Testing (Determined, Unigold), Motivational enhancement therapy
Skilled community-based case manager
Teamwork and collaboration
Team motivation
People management
Leading team meetings
Daily workflow improvement
Client support
Team building
Accomplishments
Certifications: Client-Centered Counseling, Risk Reduction/Prevention, HIV Rapid Testing.
Timeline
Team Leader/ Wellness Clinician
Bridgeway Behavioral Health
07.2024 - Current
Patient Navigator/ Medical Case Manager
Rutgers Biomedical and Health Sciences, the University Hospital
11.2015 - Current
Medical Case Manager
Newark Community Health Clinic, Inc
12.2014 - 08.2015
Case Manager
The New EsseCare of New Jersey
08.2013 - 01.2014
Master of Science - Psychiatric Rehabilitation
Rutgers University
Coursework includes: Wellness & Recovery, Program and Organizational Development and Human Growth and development - undefined
Scheduling and Insurance Verification at Bridgeway Behavioral Health ServicesScheduling and Insurance Verification at Bridgeway Behavioral Health Services