Taurian Murphy
Gilbert,AZ
Summary
Experienced leader and Quality Assurance professional that successfully transitioned to the commercial aerospace and space industry performing management, quality, human resources and operations with the United States Air Force. A hands-on and committed leader who can drive and achieve the highest production standards and compliance through effective line management. Utilizes excellent interpersonal relationship skills to build cross-functional teams to ensure that customer requirements are met or exceeded.
Overview
26
26
years of professional experience
Work History
Regional Operations Manager and Chief Compliance Officer
Revive Community Health
04.2023 - Current
- Manages daily operations of multiple clinical practice sites and identified process improvements
- Monitors facilities to verify that all standards are upheld and in compliance with all state and federal regulatory requirements
- Reviews patient flow and workload prioritization within the clinical practice setting to ensure that internal policies are maintained
- Ensures revenue cycle capture (registration and scheduling) is done properly and efficiently to minimize errors
- Oversees physician schedules to ensure efficient patient scheduling and staffing
- Effectively executes operational policies, procedures and new programs in conjunction with Chief Operations Officer and Clinical Director(s)
- Monitors patient satisfaction surveys and handles patient complaints in a timely fashion
- Facilitates vendor relations to ensure operational and financial efficiency
- Sets clear and specific expectations/objectives for Site Managers and the department, providing guidance when needed
- Recognizes and provides coaching, counseling, and discipline with staff
- Establishes and maintains appropriate systems for measuring necessary aspects of operational management and development, in conjunction with the RDO
- Monitors, measures and reports on operational issues, opportunities and development plans and achievements within agreed formats and timescales
- Controls departmental expenditures within agreed budgets
- Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
- Ensures activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care
- Coordinates quarterly team building activities and training sessions, promoting growth and development
- Piloted the company’s email migration and rollout from Google to Microsoft Office
- Established an inventory system to track all capital, supplies and assets, reducing waste and excess inventory
- Performs other office duties as assigned by the senior executives.
Sr. Quality Engineer
MOOG Space and Defense
06.2021 - 04.2023
- Developed and documented new processes to support quality engineering, AS9100 Quality System and manage external audits
- Performed continuous improvements to Moog Broad Reach Quality Management System
- Managed/Supported Failure Review Boards and Material Review Boards to address non-conformances, manages customer queries, generates non-conformances documentation, analyses non-conforming data and determines corrective actions
- Performed customer quality engineering pre-ship reviews, enabling seamless shipment of product
- Managed suppliers using the TIPQA supplier management system, including supplier assessments
- Facilitated the ESD and scrap protocols and processors
- Managed TIPQA for addressing and documenting non-conformances, suppliers and quality clauses
- Supported operations, Quality troubleshooting & real-time problem resolution
- Certified aerospace standard auditor per AS9100D
- Performed all Senior Supplier Quality Engineer day-to-day activities.
Sr. Quality Engineer
Collins Aerospace
10.2018 - 06.2021
- Managed the site Cost Of Poor Quality (COPQ) metrics, Corrective Action Board and Phoenix SharePoint updates
- Coordinated all customer escape and Corrective Action Report activity coordinator
- Performed internal process and product audits to the Quality Manuals as required for continuous improvement and ISO900, AS9100 & NADCAP
- Certified aerospace standard auditor per AS9100D
- Supported operations, Quality troubleshooting & real-time problem resolution
- Lead all Material Review Board (MRB) and Quality Clinic activities, incorporating RRCA, containment and non-conforming activities
- Encouraged and facilitated the use of Lean Manufacturing through Kaizen events and ACE tools within the organization
- Piloted the first Digital Metric Board within Quality Clinic, to improve communication, metrics and monitor trends
- Similar boards are being implemented throughout the Phoenix Campus
- Ensured all engineering and production activity meets the established quality standards and requirements by ensuring compliance to military and aerospace standards
- Facilitated solid communication between internal and external customers, suppliers and employees
- Supported operations and engineering with the review and disposition of non-conformances and supplier requests
- Provided leadership necessary to address continuous improvement, and increase productivity, as well as built a responsive and flexible culture where cross-training and teamwork were key
- Facilitated 5S and continuous improvement activities.
Program Quality, Quality Engineer/Zero Defect Plan (ZDP) Lead
Collins Aerospace
01.2018 - 10.2018
- Participated in PFMEA reviews, identifying gaps in risk assessments and the probability of detection analysis
- Collaborated with suppliers to ensure immediate containment, systemic corrective action, and read across opportunities are identified to address quality escapes
- Led site activities with Central Quality on all ZDP assessments, best practices, lessons learned and checklist formatting
- Interfaced with cross-functional teams to support a comprehensive ZDP strategy and execution for all parts manufactured by the business unit
- Incorporated data from UPPAP, FAIs, MPRs and PFMEAs to reduce PPM and implement quality control measures for customers.
Operations, Sr. Quality Supervisor
Collins Aerospace
07.2016 - 01.2018
- Supervised a team of Quality Inspectors within Electric Power Systems covering Outline/Final Inspection, Receiving Inspection and Non-Destructive Testing
- Provided cross-over shift support for 1st and 2nd Shifts
- Encouraged and facilitated the use of Lean Manufacturing through Kaizen events and ACE tools within the inspection work cells
- Worked with ACE Manager to pilot the use of a Heijunka board within outline inspection areas to improve communication and monitor throughput
- Similar boards were later implemented throughout the remainder of operations
- Ensured all production activity met established quality standards and requirements by ensuring compliance to level II and level III documentation
- Facilitated solid communication between internal and external customers, suppliers and Union employees
- Supported quality engineering in the review and disposition of non-conformances
- Provided leadership necessary to address continuous improvement, and increase productivity, as well as built a responsive and flexible culture where cross-training and teamwork were key
- Skilled in the use of Microsoft office software to include Word, Excel, PowerPoint, and Outlook
- President of the Veteran’s Forum (Employee Resource Group).
Production Supervisor/Trainer
U.S. Air Force
11.2010 - 01.2014
- Supervised work performed on electronic warfare equipment removed from EC-130H aircraft and related systems
- Coordinated with other maintenance centers to manages work priorities and establish/planned work schedules
- Developed requirements for testing, develops user test cases, performed testing and assisted in operations and development of processes and procedures; gathers and analyzes documents and validates the needs of stakeholders
- Analyzed and prioritized requirements; wrote functional specifications and models the requirements/specifications
- Lead the development of common standards and tools, managed operational rollout and support of new projects
- Developed traceability matrices for high-level requirements, lead requirements validation and traceability analysis
- Designed and oversaw process improvement; managed the development of change and enhancement requests
- Wrote audit reports and lessons learned; followed up/created actions to ensure closure/mitigate identified issues.
Human Resources/Recruitment Manager
U.S. Air Force
11.2006 - 01.2010
- Managed recruitment efforts on short-term and long-term career placement for a variety of occupational disciplines
- Provided career management advice and exhibits immediate credibility with professional expertise and education
- Responsible for identifying new talent and managing/cultivating relationships between the client and organization
- Established professional relationships with local business and educational entities as a part of comprehensive strategic recruitment/retention plans to establish good community public relations and meet future growth needs
- Led in-depth conversations about various occupational descriptions; provided data and managed competitive organizational compensation features to include salary, benefit plans, educational opportunities, and retirement
- Acted as a liaison between employees and the organization to interpret policies and resolve employee concerns
- Partnered with leaders, military operations team and community influencers regarding talent assessments, performance reviews and on-boarding process for future recruits
- Provided Human Resources advice, consultation and leadership to applicants and delayed enlistment members
- Facilitated the pre-enlistment and new hire development of 150+ trainees.
Quality Assurance
U.S. Air Force
01.1998 - 01.2002
- Responsible for performing technical, personnel, and managerial evaluations of 12 work centers involving over 141 people and $1.2 billion worth of equipment; provided technical expertise and assistance to junior team-members
- Acted as a liaison between upper management and technical specialist; enforced operational and safety standards
- Conducted in-progress and final acceptance evaluations including acceptance testing of equipment and systems
- Performed comprehensive acceptance testing of various systems that were installed, modified, or relocated within the maintenance complex to determine project completeness, equipment serviceability and technical compliance
- Managed weekly/monthly/quarterly evaluation reports, presentations, and briefs findings to the chief of logistics.
Education
M.B.A. Managerial Communication -
Bellevue University
01.2015
A.A.S. Human Resource Management - undefined
Community College of the Air Force
01.2007
B.S. Business Management - undefined
Bellevue University
01.2006
A.A.S. Avionic Systems Technology - undefined
Community College of the Air Force
01.2005
Skills
- Forecasting
- Standard Operating Procedures
- Operational Efficiency
- Inventory Monitoring
Additional Information
U.S. Air Force (Various Positions) 1994 – 2014, Non-Commissioned Officer Academy, Airman Leadership School, Executive Presence Leadership Training, AS9100D Certified Auditor, ACE (Achieving Competitive Excellence) Associate, Personal Selling Skills, RRCA (Rapid Root Cause Analysis) Methodologies, ITAR (International Traffic in Arms Regulations), COPQ (Cost Of Poor Quality) Manager, ISO900, NADCAP (National Aerospace and Defense Contractors Accreditation), CARs (Corrective Action Reports) / SCARs (Supplier Corrective Action Reports) Manager, Previous Top Secret/SCI Clearance, Previous Secret Clearance
Timeline
Regional Operations Manager and Chief Compliance Officer
Revive Community Health
04.2023 - Current
Sr. Quality Engineer
MOOG Space and Defense
06.2021 - 04.2023
Sr. Quality Engineer
Collins Aerospace
10.2018 - 06.2021
Program Quality, Quality Engineer/Zero Defect Plan (ZDP) Lead
Collins Aerospace
01.2018 - 10.2018
Operations, Sr. Quality Supervisor
Collins Aerospace
07.2016 - 01.2018
Production Supervisor/Trainer
U.S. Air Force
11.2010 - 01.2014
Human Resources/Recruitment Manager
U.S. Air Force
11.2006 - 01.2010
Quality Assurance
U.S. Air Force
01.1998 - 01.2002
M.B.A. Managerial Communication -
Bellevue University
A.A.S. Human Resource Management - undefined
Community College of the Air Force
B.S. Business Management - undefined
Bellevue University
A.A.S. Avionic Systems Technology - undefined
Community College of the Air Force
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