Taurus Hearns II
Clarksville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
U.S Pest Protection
Nashville, TN
06.2019 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Ensured compliance with applicable laws and regulations related to services provided.
- Motivated and supported employees to maintain low turnover.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05-2013
Skills
- Staff Supervision
- Schedule Management
- Customer Service
- Conflict Resolution
- Employee Training and Development
- Customer Service Management
- Expert in [Termite control & pest management ]
- Pesticide application
- Service planning
- Infestation identification
- Adaptable
- Property Inspection
- Pest control treatments
- Vehicle Maintenance
- Equipment Maintenance
- Effective team management
- Chemical Handling
Certification
- Certified in pest/termite application in the state of Tennessee & Kentucky
Accomplishments
- Licensed Minister
- Certificate in Christian leadership
- Certificate from Aenon Bible College
Timeline
Service Manager
U.S Pest Protection
06.2019 - Current
High School Diploma -
Pinson Valley High School
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