Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
Taurus Posey
IT Specialist
Shreveport,LA
Summary
Overview
16
years of professional experience
9
Certifications
15
Certificates
Work History
Clearfork MidstreamGrand Cane, Louisiana
IT Specialist
09.2022 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained servers and systems to keep networks fully operational during peak periods.
General Dynamics Information TechnologyBossier City, Louisiana
System Administrator
11.2020 - 09.2023
Job overview
- 22Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Managed onboarding and offboarding of employees.
- Resolved problems, improved operations and provided exceptional service.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Mentored and trained new staff to build highly-productive group of System Administrator Associate
- Worked with users to determine areas of technology in need of improved usability
- Provided second-level support for server-class systems
- Conducted testing and troubleshooting for various software remotely and onsite for 22 server sets to maintain operational readiness
General Dynamics Information TechnologyBossier City, Louisiana
Cyber Security Analyst Associate
11.2020 - 05.2021
Job overview
- Knowledgeable of various information security/IA products such as Splunk, McAfee, Fortigate, Puppet, PKI, VPN, firewalls, and intrusion detection systems.
- Familiarity with vulnerability scanning such as Nessus.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Offered friendly and efficient service to customers, handled challenging situations with ease
General Dynamics Information TechnologyBossier City, Louisiana
Help Desk Technician II
04.2020 - 11.2020
Job overview
- Direct client support via phone or email for 24.7 call center.
- Experience with OKTA Administration, Help Desk ticketing software (Service Now).
- Experience with Active Directory, O365, Cisco, Windows 10 and Group Policy.
- Experience with Windows Operations Systems (Windows 7, 8, 10), Windows Servers (2003 to 2016).
- Experience with Windows Exchange Servers (2007 to 2016, Office 365)
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Trained and supported end-users with software, hardware and network standards and use processes.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1&2 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems
- Helped streamline repair processes and update procedures for support action consistency
American Electric Power CompanyShreveport, LA
IT/Senior Telecommunications Technician
12.2007 - 04.2020
Job overview
General Dynamics IT - Dept Of EducationBossier City, Louisiana
Help Desk Technician
12.2019 - 04.2020
Job overview
- Provide Mobile device support including Android and iOS devices.
- Provide telephone support to end-user community for Department of Education on hardware, software, and network related incidents, requests, questions.
- Provide mobile device support including Android and iOS devices.
- Provide active directory User account password resets and account unlocks.
- Manage tickets using help desk ticket queue Track and update escalation tickets (ServiceNow).
- Experience with Active Directory, O365, Cisco, Windows 10.
- Patched software and installed new versions to eliminate security problems and protect data
AAITPRO – W&T Offshore ClientHouston, Texas
IT Support Analyst Offshore Operations
04.2019 - 09.2019
Job overview
- Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by W&T Offshore.
- Provide telephone support to end-user on /offshore by taking requests, tracking work tickets, maintaining equipment inventories.
- Prepare and install new employee equipment including desktop and laptop imaging.
- Provide onshore and offshore support to locations around USA, in areas of PC support, including installations, troubleshooting, and hardware and network support.
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed team of 200 employees, overseeing training, and professional growth of employees
Dr Reddys LaboratoriesShreveport, LA
IT Support Analyst
07.2017 - 04.2019
Job overview
- Experience with data center cabling, racking, & terminology Desktop/networking hard drive mapping and adding computers to the Domain Tracking and updating escalation tickets.
- Work with vendors in matters concerning warranty support including Dell, Cisco, Ricoh and others.
- Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS.
- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues
- Monitored helpdesk and responded to incoming tickets to address support needs
- Answered customer support inquiries via specialized ticket tracking platforms
CSRA-GDIT Bossier City LouisianaBossier, LA
IT Service Desk Lead
02.2018 - 08.2018
Job overview
- Direct client support via phone or email for 24.7 call center.
- Provide day-to-day operational and administrative support to achieve performance targets.
- Manage performance by coaching, developing, and mentoring team members.
- Review and enforce service level agreements (SLAs).
- Effectively manages team members, including technicians and advisors, to ensure team objectives goals are being carried out.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Continental Structural Plastics IncSarepta, Louisiana
Plant Support Analyst
04.2014 - 06.2017
Job overview
- Experience with Account administration via Server 2012 AD & Office365 management console.
- Experience with data center cabling, racking, & terminology Desktop/networking hard drive mapping and adding computers to the Domain.
- Maintain conference room equipment.
- Experience with maintaining detailed hardware inventories for desktop infrastructure assets.
- Working with Telecom vendors to add/change/modify orders.
- Experience with Windows 2012, 2016 and 2019 servers, Active Directory, Remote Desktop Services, VPN connectivity, Microsoft Exchange.
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Carried out day-day-day duties accurately and efficiently
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from B.S. Information Technology
09.2021 - 01.2022
University Overview
Bossier Parish Community CollegeBossier City, LA
Associate of Science from Computer Information Systems
08.2009 - 05.2010
University Overview
Skills
Server maintenance , System upgrades
Certification
MCSA Server 2016
Affiliations
Affiliations
- Kappa Alpha Psi Fraternity Incorporated Alpha Chi Chapter Spring 2004
- Fifth Ward Enrichment Alumni Association
- Girls Scout Pines to the Gulf Volunteer
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 60 staff members.
Quote
Achievement In Every Field Of Human Endeavor
Languages
English
Native or Bilingual
Timeline
IT Specialist
Clearfork Midstream
09.2022 - Current
Western Governors University
Bachelor of Science from B.S. Information Technology
09.2021 - 01.2022
System Administrator
General Dynamics Information Technology
11.2020 - 09.2023
Cyber Security Analyst Associate
General Dynamics Information Technology
11.2020 - 05.2021
Help Desk Technician II
General Dynamics Information Technology
04.2020 - 11.2020
Help Desk Technician
General Dynamics IT - Dept Of Education
12.2019 - 04.2020
IT Support Analyst Offshore Operations
AAITPRO – W&T Offshore Client
04.2019 - 09.2019
IT Service Desk Lead
CSRA-GDIT Bossier City Louisiana
02.2018 - 08.2018
IT Support Analyst
Dr Reddys Laboratories
07.2017 - 04.2019
Plant Support Analyst
Continental Structural Plastics Inc
04.2014 - 06.2017
Bossier Parish Community College
Associate of Science from Computer Information Systems
08.2009 - 05.2010
IT/Senior Telecommunications Technician
American Electric Power Company
12.2007 - 04.2020
MCSA Server 2016
AWS Certified Solutions Architect – Associate
CompTIA Systems Support Specialist – CSSS
ITIL4 Foundations
CompTIA Linux+ CE • CompTIA Linux+ CE
CompTIA Security+ CE
AWS Certified SysOps Administrator
Azure Administrator Associate
CompTIA A+ CE
Microsoft 365 Certified Administrator Expert
Microsoft 365 Certified Endpoint Administrator Associate
Certified Associate in Project Management (CAPM)®
CompTIA Security Analytics Professional – CSAP
AWS Certified SysOps Administrator – Associate
CompTIA Systems Support Specialist – CSSS
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