Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Tausa Jones

Mesquite,TX

Summary

Highly-motivated independent adjuster with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Property Desk Adjuster

SBA – Office of Disaster Assistance
10.2021 - 10.2024
  • SBA Catastrophe Claims Remote Deployment ~ Hurricane Ian: Fast tracked & settled claims on the spot when field adjusters didn't need to be deployed to loss sites
  • Resolved issues & wrote estimates using visual references like Google Maps & pictures of damages, combining contents with structural settlements, taking advantage of uniform pricing data, enhancing line-item searches, & facilitated integration with field adjusters when a loss was determined too large/complex to handle over the phone.
  • Provided quality customer service to the assigned insured and claimants throughout the claims process to deliver timely service to customers.
  • Verified coverage and negotiated settlements, reducing disputes by 25%.
  • Used Xactimate to generate detailed estimates and reports.

Mortgage Consultant (Pre-Closer)

Robert Half – TD Bank
04.2021 - 10.2021
  • Audited and cleared 50+ mortgage loan files/week, cutting closing timelines by 30%., and ALE assistance.
  • Reviewed CDs, LE, 1003s, and ensured underwriting conditions were fully met.
  • Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
  • Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

SCRA File Auditor / Compliance Analyst

Treliant – USAA
12.2019 - 02.2021
  • Audited loans for SCRA benefits; maintained 100% compliance.
  • Reduced audit errors by 40% through precise verification of military service data.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

HUD Post-Closing QC Consultant

OpexNow – Mr. Cooper
02.2018 - 11.2019
  • Validated HUD packages for compliance; improved claim processing time by 25%.
  • Led resolution of title curative issues and collaborated on exception investigations.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

QC Claims Recovery / Reverse Mortgage Consultant

Solomon Edwards – Mr. Cooper
03.2016 - 09.2017
  • Implemented time-saving processes that increased productivity while maintaining high levels of quality control throughout each stage of the loan process.
  • Cleared $2M+ in claim reimbursements and prevented losses via accurate FNMA/FHLMC analysis.
  • Ensured complete and compliant HUD claims documentation for reverse mortgages.
  • Ensured compliance with federal and state regulations in all aspects of the reverse mortgage process, mitigating risk for both clients and the company.
  • Maintained organized records of all client interactions, preserving confidentiality and adhering to regulatory requirements for document retention policies.

Education

BAAS – Business Management & Administration - Business Administration & Marketing

University of North Texas
Denton, TX
01-2026

Certificate - All Lines Adjuster Licensing

Insurance Adjustors Now
Grand Prairie, TX
04-2024

AAS – Business Management & Administration - Business Administration And Management

Collin County College
Plano, TX
07-2021

Skills

  • Critical Thinking
  • Decision Making
  • Active Listening
  • Claims investigation
  • Strong Interpersonal, Verbal and Written Communication
  • Claims
  • Property claims
  • Xactimate specialist
  • Property damage assessment
  • Insurance regulations
  • Claims analysis
  • Xactimate expertise

Licenses

Licenses / Certificates

Xactimate | LPS | Hermit | AS400 | LIRA | Citrix | Salesforce | Microsoft 365 | FileNet | D36

X1 27037 Certification

State Farm Policy and Estimate Certified Alacrity Certified

Advance Desk Adjuster Certification

● Oklahoma License # 3003205245

● Louisiana License # 1142182

● Florida License # G158245

● Texas License # 3171583

Timeline

Property Desk Adjuster

SBA – Office of Disaster Assistance
10.2021 - 10.2024

Mortgage Consultant (Pre-Closer)

Robert Half – TD Bank
04.2021 - 10.2021

SCRA File Auditor / Compliance Analyst

Treliant – USAA
12.2019 - 02.2021

HUD Post-Closing QC Consultant

OpexNow – Mr. Cooper
02.2018 - 11.2019

QC Claims Recovery / Reverse Mortgage Consultant

Solomon Edwards – Mr. Cooper
03.2016 - 09.2017

BAAS – Business Management & Administration - Business Administration & Marketing

University of North Texas

Certificate - All Lines Adjuster Licensing

Insurance Adjustors Now

AAS – Business Management & Administration - Business Administration And Management

Collin County College

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