Tausha Patton
Holbrook,MA
Summary
Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals.
Overview
10
10
years of professional experience
Work History
Medical Office Coordinator
Signature Healthcare Brockton Hospital
08.2022 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Aided with prescription refill requests.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Reviewed and sent medical records to other physicians upon request.
- Verified benefits and worked with insurance companies to obtain payments.
- Completed check-in and check-out procedures, including verifying insurance and collecting co-pays.
Case Investigator
Am LLC
10.2021 - 03.2022
- Confirming Covid-19 lab
- Covid-19 disease investigation
- Identifying contacts and opening contact investigations to be completed by contact tracer team
- Providing home isolation requirements and instructions; providing county temporary lodging referrals as needed
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and importance of contact tracing to prevent disease transmission and keep communities up-to-date with information about Covid-19 disease prevention, transmission, and investigation processes by attending weekly virtual Q and A sessions with epidemiology subject matter
- Maintained up-to-date and accurate data entry in an electronic charting
- Informed supervisors and appropriate administrators of any high-profile or high-risk exposures, deaths, and/or case confidentiality.
Contact Tracer
Partners In Health
12.2020 - 02.2021
- Place phone calls to newly diagnosed patients and potentially exposed contacts
- Use a script when interviewing and ask questions that help someone remember who they've been in close contact with
- Document necessary information into a patient set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and time frames.
Receptionist
Boston Volvo Village
10.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Answered phone calls, provided information to callers, and connected callers to appropriate people
- Processed payments and updated accounts to reflect balance changes
- Pulled and organized requested documentation
- Maintained front office cleanliness and organized supplies to increase productivity
- Determined needs of visitors and provided information or solutions
- Input customer data into reservation systems and updated to reflect room changes.
FC Associate
Amazon Fulfillment Associates
03.2016 - 11.2019
- Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
- Continued meeting or exceeding department performance goals
- Ability to work for different managers: managers move around to meet business needs and as Amazon's business grows you must adapt to changes in management
- Demonstrates positive work attitude and leadership skills
- Demonstrates a commitment to a culture of safety.
Staffing Coordinator
Amazon
09.2018 - 10.2019
- Host weekly hiring events for the candidates as both formal interview and initial introduction to the company
- Create requisitions, roster, and mail merger for each event and Master presentation and Spreadsheet
- Recruit potential candidates through internal website, job board, or referral
- Provide full cycle administrative support to Talent Leadership and Staffing Team-initiate/support full onboarding process, co-facilitate New Hire Orientation, ensure a superior candidate experience
- Travel to & assist community engagement & outreach across all regions Seasonal Human Resources.
Human Resources Assistant
Amazon.com
09.2016 - 01.2017
- (VOA)- track and update VOA within SharePoint site
- Identify, track, and reconcile missing: in, out, and lunch punches
- Answer questions for Amazon associates on points/vac/pers balances as required
- Help escalate discrepancies to HR and resolve
- Make points corrections for Amazon associates as directed by AM, Ops Mgr, or HR
- Clear flags in My-time and assess attendance point and UPT for associates for unexcused absences.
Causal Mail Handler
United States Postal Service
11.2015 - 01.2016
- Removes mail from carrier sacks and prepares the next load to be delivered
- Sorts mail according to country, state, zip code, and street according to established standards set by the US Department of Postal Services
- Organizes mail into appropriately marked bins for delivery, storage, or transportation to other centers
- Operates sorting machinery for parcel post or processed packages, parcels, or letters.
Customer Service Representative
KMK Cleanser
04.2014 - 11.2015
- Greet and assist all walk-in customers in the store
- Front counter help with customer drop-off and pick-up of orders
- Assist customers with cleaning, stain and finishing needs, and/or questions
- Sort and examine articles of clothing
- Mark-In incoming customer orders
- Consistently ensure cash drawer accuracy
- General housekeeping to support a benchmark store appearance
- Other duties as assigned
- Resolved customer issues.
Data Entry Clerk
Randstad
01.2015 - 01.2015
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Secures information by completing database backups
- Maintains operations by following policies and procedures; reporting needed changes
- Maintains customer confidence and protects operations by keeping information.
Education
Associate's Degree - Medical Billing and Coding
Quincy College
Quincy, MA12.2013
Certification - Medical Billing And Coding
The Salter School
Malden, MA03.2013
Diploma -
Boston Central Adult High school
Roxbury, MA02.2004
Skills
- Work from home
- Customer Relations
- High-Energy Attitude
- Call Center Operations
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- 35 wpm Typing Speed
- Understanding Customer Needs
- Customer Data Confidentiality
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Verbal and Written Communication
- Multitasking and Prioritization
- Call Documentation
- Customer Service
- Patient Relations
- Insurance Verification
- Patient Check-In
- Patient Scheduling
- Appointment Setting
- Understanding of medical terminology
- Medical Charting
- HIPAA Compliance
- Copayment Collection
- Data Entry
- Billing Support
- Payment Collection
- HIPAA Guidelines
- Telephone Etiquette
- Front Desk Operations
- Patient Check-out
Timeline
Medical Office Coordinator
Signature Healthcare Brockton Hospital
08.2022 - Current
Case Investigator
Am LLC
10.2021 - 03.2022
Contact Tracer
Partners In Health
12.2020 - 02.2021
Receptionist
Boston Volvo Village
10.2019 - 03.2020
Staffing Coordinator
Amazon
09.2018 - 10.2019
Human Resources Assistant
Amazon.com
09.2016 - 01.2017
FC Associate
Amazon Fulfillment Associates
03.2016 - 11.2019
Causal Mail Handler
United States Postal Service
11.2015 - 01.2016
Data Entry Clerk
Randstad
01.2015 - 01.2015
Customer Service Representative
KMK Cleanser
04.2014 - 11.2015
Associate's Degree - Medical Billing and Coding
Quincy College
Certification - Medical Billing And Coding
The Salter School
Diploma -
Boston Central Adult High school