TAVARIA LEFLORE
HOOVER,AL
Summary
Seasoned professional with a proven track record at UAB Medicine, enhancing customer satisfaction and streamlining operations. Excelled in roles from Call Center Supervisor to Medical Office Receptionist, leveraging expertise in HIPAA standards and patient care coordination. Demonstrated commitment to excellence, achieving significant improvements in patient service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
UAB Medicine
Birmingham, AL
03.2023 - Current
- Reviewed customer complaints to determine appropriate methods for resolution.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Created incentives for employees who achieved high performance standards.
Patient Care Coordinator
UAB Medicine
Birmingham, AL
08.2022 - 03.2023
- Acting as a liaison between patients and healthcare providers, coordinating patient care, scheduling follow-up appointments, and ensuring that patients understand their treatment plans.
- Empathy, organizational skills, and the ability to communicate effectively with both patients and healthcare professionals.
Healthcare Insurance Specialist
UAB Medicine
Birmingham, AL
12.2021 - 08.2022
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
Medical Office Receptionist
UAB Medicine
Birmingham, AL
06.2021 - 12.2021
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Cosmetology -
ITS ACADEMY
Plano, TX03-2017
CNA -
Centric Nursing Institute
Dallas, TX12-2012
High School Diploma -
Greenville Weston High School
Greenville, MS05-2010
Skills
- Information tracking
- Customer Satisfaction Commitment
- Real-Time Call Evaluation
- Knowledge of HIPAA Standards
- Patient eligibility verification
- Patient payment processing
- Medical billing
Certification
- CNA
- MED TECH
- PHARMACY TECH
- COSMETOLOGY
Timeline
Call Center Supervisor
UAB Medicine
03.2023 - Current
Patient Care Coordinator
UAB Medicine
08.2022 - 03.2023
Healthcare Insurance Specialist
UAB Medicine
12.2021 - 08.2022
Medical Office Receptionist
UAB Medicine
06.2021 - 12.2021
Cosmetology -
ITS ACADEMY
CNA -
Centric Nursing Institute
High School Diploma -
Greenville Weston High School
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