Tavarus Fitts
Nashville,US
Summary
Dedicated customer service representative with a strong background in both frontline and supervisory roles. Excel at customer satisfaction , identifying areas for improvement, and implementing successful process stran. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
DoorDash
Nashville, TN, US
09.2019 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Delivery Driver
FedEx
Nashville, TN
04.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Clayton Logistics
Nashville, US
03.2021 - 06.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Delivery Driver
Postmates
Nashville, US
10.2018 - 10.2020
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Cashier
Walmart
Nashville, US
11.2018 - 04.2019
- Assisting customers with everyday checkout and making sure to give them the best service as possible.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Kroger Stores
Nashville, US
05.2015 - 07.2017
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Host
Logans Roadhouse
Nashville, US
03.2014 - 04.2015
- Greet nice customers and assist them with seating. Providing the best customer service one could ask for. First and last person to make sure the customers experience is 100% the best.
Education
Bachelor's degree - Human Performance & Sports Science
Tennessee State University
Nashville, TN11.2020
Diploma - General Studies
Hillsboro Comp High School
Nashville, TN05.2016
Skills
- Customer Service
- Driving
- Food Service
- Cashiering
- Efficiency
- Problem-Solving
- Time Management
- Front Office/Paperwork
- Trustworthy
- Research Skills
- Leadership
Websites
Certification
Driver's License
Accomplishments
• Employee of the month
• College Graduate one of the first in my family
• Top Driver Award
• Improved efficiency in different areas
• Led a team as co-supervisor also trained different colleagues to the best of my ability
Languages
English
Native or Bilingual
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Delivery Driver
FedEx
04.2024 - 08.2024
Delivery Driver
Clayton Logistics
03.2021 - 06.2023
Driver
DoorDash
09.2019 - Current
Cashier
Walmart
11.2018 - 04.2019
Delivery Driver
Postmates
10.2018 - 10.2020
Cashier
Kroger Stores
05.2015 - 07.2017
Host
Logans Roadhouse
03.2014 - 04.2015
Bachelor's degree - Human Performance & Sports Science
Tennessee State University
Diploma - General Studies
Hillsboro Comp High School