Taveonna Washington
Hattiesburg
Summary
Customer-focused professional with experience in sales, retail operations, food service, and education. Skilled in supporting daily operations, scheduling, inventory management, and delivering strong customer service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nothing Bundt Cakes
Hattiesburg
11.2023 - Current
- Supported daily bakery operations by supervising staff, managing workflow, and ensuring high standards of customer service, and product quality.
- Assisted in creating and adjusting weekly employee schedules to meet staffing needs and business demands.
- Managed product ordering and inventory levels to ensure adequate supplies, while minimizing waste.
- Resolved customer concerns professionally, contributing to increased customer satisfaction and loyalty.
- Oversaw opening and closing procedures, including cash drawer counts, equipment checks, and store security.
- Trained and supported team members, monitoring performance, and providing feedback to encourage growth and consistency.
- Ensured compliance with health, safety, and sanitation standards to protect staff and customers.
- Assisted customers with selecting cakes and decorations based on preferences, demonstrating strong attention to detail and communication skills.
Early Head Start Teacher
Pearl River Valley Opportunity
Hattiesburg
02.2023 - Current
- Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
- Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
- Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
- Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
- Supported diverse learners by differentiating instruction to meet individual needs and abilities.
- Created safe and nurturing learning environment for preschoolers.
Bridal Consultant
David's Bridal
Hattiesburg
11.2018 - 06.2023
- Welcomed all customers in a timely manner, over the phone, and in person.
- Prepared for customer appointments by reviewing the customer profiles, favorites, and preparing a fitting room.
- Ensured proper measurements are taken and entered into the content management system.
- Maintained store standards to support the shopping experience.
- Maintained extensive knowledge of all current inventory, availability, sales and promotions, and policies regarding payment and exchanges.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences, and offering expert advice based on body type, venue, and personal style.
- Recognized as a top-selling bridal consultant based on individual sales performance and customer satisfaction.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
Guest Service Associate
European Wax Center
Hattiesburg
09.2021 - 10.2022
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Educated guests on EWC's programs, offers and promotions.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Pre-Kinder Teacher
Life Construction Learning Academy
Petal
08.2020 - 09.2021
- Created lesson plans using the Abeka program.
- Engaged in a cheerful learning environment while challenging students through hands-on activities.
- Monitored and documented students' performance, behavior, and social development.
- Conducted daily classroom safety checks.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Sales Associate
Belk
Hattiesburg
06.2018 - 01.2019
- Greeted customers in a timely manner.
- Opened and closed cash registers, count money, balance cash drawers, and make deposits.
- Displayed knowledge of current sales/promotions, policies regarding payment and exchanges, and security practices.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelors - Child & Family Sciences- Emphasis in Child Development
University of Southern Mississippi
Hattiesburg, MS12.2019
Skills
- Positive reinforcement
- Goal setting
- Child development expertise
- Cash handling
- Customer service
- Safety enforcement
- Decision making
- Team leadership
- Money handling
- Team motivation
Certification
- State of Mississippi Educator License, Grade PRE-KINDER-KINDERGARTEN
- Red Cross Adult, Child, and Baby First Aid/CPR/AED
Timeline
Assistant Manager
Nothing Bundt Cakes
11.2023 - Current
Early Head Start Teacher
Pearl River Valley Opportunity
02.2023 - Current
Guest Service Associate
European Wax Center
09.2021 - 10.2022
Pre-Kinder Teacher
Life Construction Learning Academy
08.2020 - 09.2021
Bridal Consultant
David's Bridal
11.2018 - 06.2023
Sales Associate
Belk
06.2018 - 01.2019
Bachelors - Child & Family Sciences- Emphasis in Child Development
University of Southern Mississippi