Tavera Freeman
GA
Summary
I Come Ready To Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Prosegur
- Inspect and patrol the premises including entrances, exits and the perimeter
- Control who can access the property during business hours and afterhours
- Monitor building surveillance cameras
- Identify any potential security threats and take the proper steps to mitigate them
- Write any reports of any accidents, incidents, or any other events that may have occurred on shift
- Respond immediately to any emergency distress calls and react to alarms in a timely manner.
Front Desk Receptionist
Southern Behavioral Group
07.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Guest Service Representative
Bluegreen Vacations
02.2020 - 06.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Package Handler
FedEx Ground
05.2020 - 12.2020
- Loads and unloads packages onto or from delivery vehicles, trailers, conveyor system carts and load grating
- Lifts, carriers, pushes and pull packages on a continuous and repetitive basis
- Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorting packages accordingly.
Security Officer
Marksman Security
09.2019 - 05.2020
- Secured premises and patrolled property monitored video surveillance equipment
- Maintained friendly a relationship with all guests
- Created daily reports documenting all security activity
- Handled any customer complaints and provided appropriates solutions
- Provided accurate, valid and complete information by using the tools and systems provided
- Managed all incoming phone calls.
Cabin Cleaner
I.K Hoffman
01.2018 - 09.2019
- Responsible for providing a cleaning service to various clients at different locations
- Ensured that each cleaned area is within the client’s expectations
- Maintained and ensured each area is cleaned thoroughly such as bathrooms, kitchens, bedrooms and any other areas of the cabin.
Education
Diploma -
Mays High School
Atlanta, GASkills
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Conflict resolution techniques
- Visitor tracking
- Microsoft PowerApps
- Microsoft To-Do
- Computer Troubleshooting
- Customer Service
- Technical Support
- Computer Skills
- Guest accommodations
- Detail Oriented
- Active Listening
- Critical Thinking
- Call Center Operations
- Scheduling
Timeline
Front Desk Receptionist
Southern Behavioral Group
07.2023 - 08.2024
Package Handler
FedEx Ground
05.2020 - 12.2020
Guest Service Representative
Bluegreen Vacations
02.2020 - 06.2023
Security Officer
Marksman Security
09.2019 - 05.2020
Cabin Cleaner
I.K Hoffman
01.2018 - 09.2019
Diploma -
Mays High School
Security Officer
Prosegur
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