Tavia Moore
Houston,MS
Summary
Highly-motivated person with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Brandi's Hope Community Services
Tupelo, MS
06.2022 - 01.2024
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Accompanied clients to appointments and social outings.
- Assisted clients with daily personal hygiene and grooming tasks.
- Performed light housekeeping duties, including laundry and dishes.
- Trained in emergency response procedures for client safety.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
Online Grocery Associate
Walmart
Houston, MS
03.2021 - 06.2022
- Managed online inventory, ensuring accurate product listings and descriptions.
- Managed relationships with suppliers for timely product delivery and restocking.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Customer Service Representative
Kelly Services
Tupelo, MS
02.2020 - 02.2021
- Delivered exceptional service by empathizing with customer concerns.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Managed high volume of inbound customer calls with professionalism.
- Resolved customer complaints, ensuring a positive experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Criminal Justice
Itawamba Community College
Fulton, MSSkills
- Client documentation
- Appointment Scheduling
- Behavioral Management
- ADL support
- Transportation
- Social Skills Development
- Product Knowledge
- Inbound and Outbound Calling
- Reading Comprehension
- Customer Relations
- Stock management
- Courteous demeanor
- Order Processing
- Active Listening
Timeline
Direct Support Professional
Brandi's Hope Community Services
06.2022 - 01.2024
Online Grocery Associate
Walmart
03.2021 - 06.2022
Customer Service Representative
Kelly Services
02.2020 - 02.2021
Associate of Science - Criminal Justice
Itawamba Community College
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