Tavian Richardson
Lubbock,TX
Summary
Results-driven professional adept at leading teams to achieve high levels of customer satisfaction and operational efficiency. Successfully managed inventory in high-value environments, implementing training programs that reduced losses and enhanced staff productivity.
Overview
13
13
years of professional experience
Work History
Team Lead/SWAT
Best Buy
Lubbock, TX
10.2019 - Current
- Managed physical inventory in $82 million store, reporting losses to District Leadership team
- Correct all issues pertaining to customers’ orders
- Trained employees on inventory flow procedures to mitigate losses
- Collaborated with senior management on hiring and retention strategies for new employees
- Procured necessary supplies to maintain inventory levels using the company's P.O system
- Provide direct supervision and support for the Product Flow Team
- Utilize Microsoft Word, Excel, OneDrive, and Outlook to create and communicate various documents
Coin Supervisor
Loomis
Lubbock, TX
09.2014 - 09.2019
- Managed payroll processing and created staff schedules for coin room tellers.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Constructed daily coin delivery routes in order to keep route times to a minimum and decrease the amount of payroll hours utilized
- Led multidisciplinary, continuous quality improvement program to improve productivity outcomes
- Identified and implemented ideas that enhanced customer satisfaction and streamlined operational costs
- Managed the entry of all customer data into various operating systems in order to ensure the balancing of customers' inventories
- Collaborated with senior management to identify and prioritize new concepts for development and launch
Customer Service Manager
Walmart
Lubbock, TX
02.2013 - 09.2014
- Provided primary customer support to internal and external customers in a fast-paced environment
- Communicated promotions, customer programs, and product information to provide exceptional service and support customer retention
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Developed cross-training program to enhance staff versatility and support customer service management
- Investigated and resolved accounting, service and delivery concerns
- Kept the front end and outlying areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Trained new personnel on company operations, policies, and services to ensure effective onboarding
- Checked cash supplies in various checkout stations to maintain operational efficiency in multiple checkout stations to ensure adequate cash supply
Education
Diploma - Surgical Technology
High Tech Institute
Irving, TX01-2003
Associate of Arts - Commercial Music
South Plains College
Levelland, TX01-2001
High School Diploma -
Lubbock High School
Lubbock, TX01-1999
Skills
- Inventory management
- Financial reconciliation
- Microsoft Office
- Team leadership
- Supervisory experience
- Employee scheduling
- Inventory optimization
- Process improvement
- Multitasking ability
- Multi-department collaboration
- Customer issue resolution
- Coaching and mentoring
- Problem solving
- Work assignment delegation
Timeline
Team Lead/SWAT
Best Buy
10.2019 - Current
Coin Supervisor
Loomis
09.2014 - 09.2019
Customer Service Manager
Walmart
02.2013 - 09.2014
Diploma - Surgical Technology
High Tech Institute
Associate of Arts - Commercial Music
South Plains College
High School Diploma -
Lubbock High School