Zachary Minasian
Best Buy
Fullerton,CA
9
years of professional experience
Customer Service Leader experienced in coaching teams and resolving issues to enhance productivity in fast-paced retail environments. Delivered exceptional service quality through strong problem-solving, collaboration, and multitasking skills. Committed to supporting team productivity and ensuring positive customer experiences.
Work History
Swat Product Flow Lead
3 Years 4 Months- Demonstrated self-motivation by completing tasks without supervision.
- Adapted quickly to fast-paced work settings and maintained productivity.
- Collaborated with team members and worked independently to achieve goals.
- Quickly learned new processes and adapted to changes in work environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Supervisor
1 Year 9 Months- Monitored sales floor coverage, directing teams to maintain service standards and response times.
- Coached sales associates on customer engagement, product knowledge, and selling techniques.
- Resolved customer issues by using POS, order management, and service recovery processes.
- Reviewed daily sales trends to adjust staffing, priorities, and merchandising execution.
- Trained new hires on checkout procedures, product locations, and operational policies.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Customer Service Supervisor
3 Years 11 Months- Supervised customer service workflows to maintain consistent support across checkout, returns, and issue resolution.
- Coached associates on Best Buy service standards, de-escalation techniques, and customer experience expectations.
- Resolved escalated complaints with clear communication and policy-based solutions.
- Coordinated daily front-end staffing, task prioritization, and queue management to support service coverage.
- Monitored POS transactions, returns processing, and order pickup procedures for accuracy.
- Trained team members on product knowledge, membership offerings, and service policies.
- Collaborated with sales, operations, and Geek Squad teams to streamline customer handoffs.
Education
Associate of Science - Mathematics
Skills
Positive demeanor
Teamwork and collaboration
Problem-solving
Time management
Organizational skills
Attention to detail
Inventory management
Multitasking Abilities
Flexible and adaptable
Task prioritization
Calm under pressure
Stress management
Interests
Gardening
Cooking
Fishing
Timeline
Swat Product Flow Lead
Best Buy
06.2023 - CurrentRead More
Sales Supervisor
Best Buy
09.2021 - 06.2023Read More
Customer Service Supervisor
Best Buy
10.2017 - 09.2021Read More
Fullerton College
Associate of Science from Mathematics
Read More