Tavian Teal

Houston,TX

Summary

Dedicated and customer-focused IT Support Specialist with a strong track record of providing comprehensive technical support to both internal staff and external clients. Proficient in troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring seamless operations. Adept at managing multiple tasks with precision and efficiency. Possesses exceptional communication skills and a commitment to delivering top-tier customer service.

Overview

years of professional experience

Certifications

Work History

Technical Support Associate

Asurion Insurance

Houston, TX

01.2023 - Current

Consistently earned high CSAT scores of 95%+, reflecting a commitment to delivering excellent customer service.
Implemented proactive measures that led to a 25% decrease in overall ticket volume.
Demonstrated continuous learning by completing 65 hours of professional development training annually.
Maintained 100% adherence to security policies, contributing to a secure IT environment.
Provided cross-training to team members, enabling a 25% increase in collective issue-handling capabilities.

IT Intern

University of Houston

Houston, Texas

08.2021 - 01.2022

Completed 200 hours of relevant online courses or training programs to enhance technical knowledge and skills.
Achieved a 90% user satisfaction rating for issue resolutions during the internship period.
Acquired proficiency in Python, demonstrated through the completion of daily coding tasks.
Successfully transitioned between different project tasks, showcasing flexibility and versatility.
Implemented feedback from team members and supervisors, resulting in improved efficiency in daily tasks.

Education

Bachelor of Architecture -

University of Houston

05.2021

3.3 GPA

Skills

Microsoft Certified Solutions Associate (MCSA) Certificate
Technical Troubleshooting
LAN/WAN
Call Center Operations
Linux Programming and Administration

Customer Success Management
DHCP/DNS Ethernet and Firewall Proficient
Hardware Diagnostics
Software Installation
MS Office Proficiency

Certification

CompTia Security+
Google Cybersecurity Certificate
Google IT Professional Certificate

Timeline

Technical Support Associate - Asurion Insurance

01.2023 - Current

IT Intern - University of Houston