Tavis Grimes
Winter Haven,FL
Summary
Results-oriented Sales Associate with extensive expertise in customer engagement and TJX rewards credit card product knowledge. Proven track record in enhancing customer relationships and driving sales growth, while effectively managing inventory. Strong interpersonal skills facilitate the resolution of customer complaints, contributing to a cohesive team environment. Aiming to leverage this experience to further elevate sales performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
T.J. Maxx
Winter Haven, FL
10.2023 - Current
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Demonstrated product features and benefits for customers' needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
Office Assistant
Creative World Academy
Lakeland, FL
07.2021 - 09.2023
- Maintained an organized filing system of paper documents and electronic files.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Delivered messages and ran errands.
- Assisted with preparing and editing company correspondence and presentations.
- Completed and mailed contracts, invoices or checks.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Cashier
Publix Super Markets Inc
Lake Wales, FL
05.2021 - 06.2022
- Followed company security procedures for handling large sums of money.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Associate of Arts - Business Administration
Polk State College
Winter Haven, FL12-2023
High School Diploma -
Lake Wales High School
Lake Wales, FL05-2020
Bachelor of Science - Business Administration Supervision And Management
Polk State College
Winter Haven, FLSkills
- POS system operation
- Stocking and receiving
- Meeting deadlines
- Customer engagement
- Retail store operations
- Sales strategies
- Money handling
- Excellent communication skills
- Exceptional customer service
- Customer service
- Friendly and outgoing
Languages
English
Professional
Affiliations
- Twitch Affiliate Streamer
Timeline
Sales Associate
T.J. Maxx
10.2023 - Current
Office Assistant
Creative World Academy
07.2021 - 09.2023
Cashier
Publix Super Markets Inc
05.2021 - 06.2022
Associate of Arts - Business Administration
Polk State College
High School Diploma -
Lake Wales High School
Bachelor of Science - Business Administration Supervision And Management
Polk State College
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