Tavon Horsford
Freehold,NJ
Summary
Customer-focused technical support and outreach coordination experience managing high volume customer engagements. Identify customer needs, translate technical information clearly, and maintain accurate records in CRM. Excel proficiency for data analysis and reporting. Support energy-efficiency program initiatives for commercial and industrial customers.
Overview
10
10
years of professional experience
Work History
Energy Advisor
ICF
Newark, New Jersey
11.2024 - Current
- Reviewed customer applications for completeness, accuracy, and program compliance.
- Supported high-volume customer questions by phone, email, and in-person contact.
- Explained energy-efficiency programs, available solutions, program rules, and ways to reduce energy use and costs.
- Worked with internal teams to resolve application issues and provide accurate information to customers.
- Managed multiple projects simultaneously, ensuring on-time delivery within budget constraints
- Meet/exceed Division financial goals. Include personal, team, sub-LOB and/or LOB utilization: Gross Revenue = $455M / $25M· Service Revenue = $319M / $19M Operating Margin = $184M / $10M (GM) Sales = $546M / $30M Pipeline = $1.638B (3 x GR) / $ 90M
Support Engineer
Amazon
04.2023 - 04.2024
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
Patient Transporter
Community Medical Center
02.2020 - 01.2023
- Transport patients to testing and treatment units, operating rooms, and other areas for surgical procedures
- Maintain confidentiality of patient clinical data and create reports utilizing the Athena EMR system
- Create patient reports and documenting issues that may occur while transporting patient to their destination
- Collaborate with IT team to provide clinical system support and troubleshoot issues
- Collaborate with medical staff to facilitate event-free transport and resolve issues
Fuel Associate
Wawa
03.2017 - 12.2019
- Delivered fuel safety, customer service and ensured fuel related tasks were completed with efficiency and consistency
- Properly executed all cash management processes, including cash handling, credit card processes and related safety procedures
Education
Bachelor of Arts - Computer Science and Information Systems
Stockton University
Galloway, NJ05-2021
Skills
- Programming languages: SQL, Python, Java, JavaScript, C, HTML, CSS
- Technical: Microsoft Office Suite, Adobe Photoshop, Web design, EMR Systems
- Soft: Critical and Analytical Thinking, Customer Service, Teamwork, Leadership, Time Management
Technical Projects
Golf Simulator, Team Lead
- Designed and implemented an application using Python that allowed users to track their golfing statistics
Bagspace Gear
- Analyzed market data by comparing Bagspace Gear line of products to competitors
- Utilized data to create columns, pie charts, line charts, and tables to display market share, units sold, and market revenue
Morning Bean Menu
- Displayed information on items sold from menu
- Utilized conditional formatting to display sales trends for units sold and format cell rank
Timeline
Energy Advisor
ICF
11.2024 - Current
Support Engineer
Amazon
04.2023 - 04.2024
Patient Transporter
Community Medical Center
02.2020 - 01.2023
Fuel Associate
Wawa
03.2017 - 12.2019
Bachelor of Arts - Computer Science and Information Systems
Stockton University