Tavon Horsford

Manahawkin,New Jersey

Summary

Collaborative and solution-oriented computer science graduate with over one year of hands-on experience developing and maintaining applications. Passionate about identifying and solving complex computer system and software issues.

Overview

years of professional experience

Certification

Work History

Support Engineer

Amazon

Seattle, WA

04.2023 - 04.2024

Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Collaborated with outside departments to implement system-wide improvements.
Increased client retention by building trust through excellent communication skills and timely issue resolution.
Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.

Patient Transporter

Community Medical Center

02.2020 - 01.2023

Transport patients to testing and treatment units, operating rooms, and other areas for surgical procedures
Maintain confidentiality of patient clinical data and create reports utilizing Athena EMR system
Create patient reports and documenting issues that may occur while transporting patient to their destination
Collaborate with IT team to provide clinical system support and troubleshoot issues
Collaborate with medical staff to facilitate event-free transport and resolve issues

Fuel Associate

Wawa

03.2017 - 12.2019

Delivered fuel safety, customer service and ensured fuel related tasks were completed with efficiency and consistency
Properly executed all cash management processes, including cash handling, credit card processes and related safety procedures

Education

Bachelor of Arts - Computer Science and Information Systems

Stockton University

Galloway, NJ

05.2021

Skills

Programming languages: SQL, Python, Java, JavaScript, C, HTML, CSS
Technical: Microsoft Office Suite, Adobe Photoshop, Web design, EMR Systems

Soft: Critical and Analytical Thinking, Customer Service, Teamwork, Leadership, Time Management

Technical Projects

Golf Simulator, Team Lead

Designed and implemented an application using Python that allowed users to track their golfing statistics

Bagspace Gear

Analyzed market data by comparing Bagspace Gear line of products to competitors
Utilized data to create columns, pie charts, line charts, and tables to display market share, units sold, and market revenue

Morning Bean Menu

Displayed information on items sold from menu
Utilized conditional formatting to display sales trends for units sold and format cell rank