Summary
Overview
Work History
Education
Skills
Technical Projects
Certification
Timeline
Generic

Tavon Horsford

Manahawkin,New Jersey

Summary

Collaborative and solution-oriented computer science graduate with over one year of hands-on experience developing and maintaining applications. Passionate about identifying and solving complex computer system and software issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Engineer

Amazon
Seattle, WA
04.2023 - 04.2024
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.

Patient Transporter

Community Medical Center
02.2020 - 01.2023
  • Transport patients to testing and treatment units, operating rooms, and other areas for surgical procedures
  • Maintain confidentiality of patient clinical data and create reports utilizing Athena EMR system
  • Create patient reports and documenting issues that may occur while transporting patient to their destination
  • Collaborate with IT team to provide clinical system support and troubleshoot issues
  • Collaborate with medical staff to facilitate event-free transport and resolve issues

Fuel Associate

Wawa
03.2017 - 12.2019
  • Delivered fuel safety, customer service and ensured fuel related tasks were completed with efficiency and consistency
  • Properly executed all cash management processes, including cash handling, credit card processes and related safety procedures

Education

Bachelor of Arts - Computer Science and Information Systems

Stockton University
Galloway, NJ
05.2021

Skills

  • Programming languages: SQL, Python, Java, JavaScript, C, HTML, CSS
  • Technical: Microsoft Office Suite, Adobe Photoshop, Web design, EMR Systems
  • Soft: Critical and Analytical Thinking, Customer Service, Teamwork, Leadership, Time Management

Technical Projects

Golf Simulator, Team Lead

  • Designed and implemented an application using Python that allowed users to track their golfing statistics

Bagspace Gear

  • Analyzed market data by comparing Bagspace Gear line of products to competitors
  • Utilized data to create columns, pie charts, line charts, and tables to display market share, units sold, and market revenue

Morning Bean Menu

  • Displayed information on items sold from menu
  • Utilized conditional formatting to display sales trends for units sold and format cell rank

Certification

  • Google Data Analytics Certificate, Coursera - In Progress

Timeline

Support Engineer

Amazon
04.2023 - 04.2024

Patient Transporter

Community Medical Center
02.2020 - 01.2023

Fuel Associate

Wawa
03.2017 - 12.2019

Bachelor of Arts - Computer Science and Information Systems

Stockton University
Tavon Horsford