Tavon Hughes
Middleburg
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Systems Administrator (relocated to Jacksonville)
Raytheon Technology
Portsmouth
09.2022 - 11.2022
- Patched and updated deployed physical and virtual Windows machines.
- Maintained and updated user accounts on unclassified and classified systems in Active Directory.
- Performed weekly audits using WSUS.
- Applied Defense Information Systems Agency (DISA) Secure Technical Implementation Guides (STIGs) to Windows and Linux operating systems patching.
- Maintain, upgrade and implement improvements to Hyper-V and VMware ESXi infrastructure.
- Performed monthly anti-virus updates across the infrastructure.
- Portsmouth, RI
Systems Administrator
Delaware Resource Group (DRG)
07.2023 - 08.2025
- Assist users in creating and unlocking network accounts and resetting passwords.
- Perform Windows update on un-classified and classified systems (workstations & servers) in Windows 10 and Linux environments.
- Update Powershell scripts used for system automation for updates.
- Supported VMWARE ESXI, Hyper-V virtualization platform as well as RHEL 8 servers.
- Mediate security vulnerabilities found in ACAS also from the a POAM.
- Perform monthly trainer simulator systems backups using Veritas System Recovery.
- Perform other duties as assigned to ensure systems operational efficiency.
Systems Support Analysis
Chesapeake Utilities
03.2023 - 07.2023
- Provided executive support for any network, printer, or computer systems related issues.
- Imaged and shipped HP laptops for remote users.
- Provided VPN and network support for remote users.
Sr. Desktop Support Technician (Contract)
Availity
Jacksonville
12.2022 - 02.2023
- Desktop support for Availity employees in the office and remotely.
- Build laptops with Windows 10 and Mac OS and the corporate image.
- Install department-specific applications.
- Configured phones in Cisco Call Manager.
- Setup and managed user accounts in Microsoft Office 365 during migration.
- Managed user accounts in Active Directory.
- Performed FedEx equipment shipping, and asset management.
- Jacksonville, FL
Sr. IT Specialist (Contract)
NAVFAC
Jacksonville
10.2021 - 09.2022
- Performed field services desktop support of 11,000 NAVFAC users for the Southeast region at NAS JAXS.
- Support 11,000 users with Windows 10 laptop and desktop computer refresh.
- Managed Microsoft Office 365 migration.
- Wiped computer hard drives and reimaged computers for future use.
- Administered and updated Active Directory user accounts in Windows 10 environment.
- Administration and supported Microsoft Office 365 upgrade.
- Microsoft Intune management support of Android and Apple IOS devices for government employees.
- Installed department-specific Engineering software applications as well as Microsoft core systems applications using SCCM.
- Supported the Signal Sign-On (SSO) and multifactor authentication to enforce security best practices.
- Reimaged, repaired, and deployed 8000 laptops and desktops.
- Performed user data backups to the Windows server.
- Updated user CAC card certificates for SSO (Single Sign On) access to the Navy network.
- Provided on-site and remote user support.
- Provided Executive support to the CO for any computer, telecom, or network-related issues.
- Jacksonville, FL
Systems Engineer (Contract)
Retina Consultants
Houston
06.2021 - 09.2021
- Field engineer computer, network, and user support of 17 Retina Consultants sites in the greater Houston metro area.
- Supported and maintained Meraki/Cisco Network infrastructure.
- Mediated issues with managed service providers (MPS), UPS and all other office peripherals (Printers, scanners).
- Staged new employees' computers, department-specific applications, pin pads and printers.
- Installed, and configured Fortinet firewalls.
- Worked with Fortinet Engineers to configure 6 wireless routers.
- Houston
Field Support Engineer (Contract)
SAIC
Beaumont
12.2020 - 04.2021
- Network and Desktop support of the DOT network infrastructure.
- Traveled to different sites for network issues and user support.
- Replaced tapes on SAN devices.
- Upgraded Cisco phones as part of a SIP conversion.
- Beaumont, TX
IT Operations Manager (Contract)
Choctaw Defense Services
Laughlin AFB
09.2018 - 12.2020
- Computer and network support of 300 users (Contract and Government) in a Windows 10 environment.
- Installs hardware and government-specific software.
- Design and manages the Choctaw wireless network.
- Perform updates via Windows Powershell.
- Orders computer assets (printers, laptops, PCs, etc..).
- Manages employees that support the government and Choctaw network infrastructure.
- Provides asset management of Choctaw and government assets.
- Incident management through the Remedy ticketing system.
- Managed virtual environment hosts through VMWare Vcenter.
- Laughlin AFB, TX
Field Support Technician
Esse Healthcare
St. Louis
11.2017 - 08.2018
- Provided local and remote Tier II support of Windows 7 & 10 OS and performs customer support for any network-related issues.
- Provided field supports to over 500+ physicians, nurse practitioners, and users on the Esse network.
- Image, configure and install PCs and manage user profiles in AD (Active Directory).
- Provided support for Fujitsu scanners and HP laptops and workstations.
- Installs desktops, laptops, local and network printers, scanners, and card readers.
- Setup printer servers and managed HP printers.
- Works assigned tasks from the Service Desk ticketing system.
- Manage and configure mobile devices in the MDM system (Androids, iPhone).
- Installs and supported department-specific software including Office 365.
- St. Louis, MO
Network Operations Analyst
Wells Fargo
St. Louis
10.2015 - 04.2017
- Datacenter support of installs and upgrades into the Wells Fargo datacenter.
- Managed vendor and facility access to the data center.
- Performed end of life Cisco and Dell server and router decommissions.
- Perform quality assurance of all install and upgrades of hardware.
- Perform server installs using Netzoom following defined processes.
- Create change requests using PAC2000 (Remedy) for hardware installation, decommissions, and upgrades into the data center.
- Reserve ports in Device Pro and set up automated scripts to be run through HPNA.
- St. Louis, MO
IT Systems Analyst
BJC
St. Louis
01.2013 - 09.2015
- Supports hospital paging communication system (Spok/Amcom) infrastructure for paging sent to clinicians, doctors, nurses, and other hospital staff.
- Proactive monitoring and support of Linux servers that house many mission-critical business applications.
- Provides Tier 2 and 3 support to end users for the workstation, server or mainframe applications, and hardware.
- Experience with monitoring tools Xymon, and Solarwinds.
- Works ServiceNow tickets daily for issues related to paging failures or system administration.
- Performs research and analysis on processes, applications, systems, and data to identify functional requirements for application owners in the system.
- Interprets and translates requirements into functional specifications.
- Develops and executes tests to validate system functionality against specifications.
- Assists with upgrades, testing, implementing, maintaining, and supporting the applications software.
- Update and maintain application knowledge base articles for our user environment.
- Database administration and configuration of customer profiles.
- Work directly with the vendor to resolve complex paging application issues.
- St. Louis, MO
Operations Analyst (Contract)
Savvis
St. Louis
06.2012 - 12.2012
- Proactive monitor and troubleshoot circuits, applications, and SavvisDirect cloud hosting infrastructure through the use of Netcool, vSphere (VMware), NetApp, Parallels, and Zabbix dashboard.
- Experience with the Linux RedHat operating system in supporting customers in the cloud hosting environment.
- Performed configuration on HP DL360 blade servers for implementation on the network.
- Developed Standard Operating Procedures (SOPs) for the implementation of a cloud solution and a point of reference in troubleshooting any infrastructure issues.
- Escalated issues to Tier 2 and Tier 3 support through the Remedy ticketing system.
- Development of ITIL policies, procedures, and documentation for the implementation of a Cloud solution.
- Created SOPs for the use and support of AppLogic, NetCool/SEV-1, and Parallels event monitoring tools.
- Support of AppLogic and Parallels HP servers, AppLogic infrastructure, and Parallels PBA billing system.
- Development and implementation of Incident/Problem/Change/Capacity Management.
- Development and implementation of a training curriculum and support guides for Tier 1/1.5/2 staff members.
- St. Louis, MO
Infrastructure Analyst (Contract)
Anheuser Busch
St. Louis
02.2012 - 05.2012
- Proactive monitoring, and troubleshooting of application and network issues on the Anheuser Busch network infrastructure both domestic and international.
- HP Server administration.
- Performed monitoring with HPOV (HP Openview), SCOM, Sitescope, and Nagios.
- Created tickets using HP Service Center for any network or application failures.
- Coordinated with Tier 3 support to resolve infrastructure outage incidents.
- Performed firewall monitoring of VPN connections using Cisco ASDM (Adaptive Security Device Manager).
- St. Louis, MO
Network Engineer (Contract)
Axelon/AT&T
St. Louis
04.2011 - 01.2012
- Tier one maintenance escalation manager responsible for resolving DS0 to OC192 circuit issues for AT&T business customers.
- Troubleshoot T1.5 services using CTP (Central Test Platform) and isolated faults and errors daily on the telecommunications devices and referred tickets externally using (GRETA) to the Local Exchange Carrier (LEC).
- Used BMP (Business Management Practice) to create, update, and close tickets as customer issues were resolved.
- St. Louis, MO
Infrastructure Generalist – ITOC
The Boeing Company
St. Louis
02.2006 - 01.2011
- Monitored, and troubleshoot network infrastructure applications, and network problems for domestic and global customers.
- Utilize Boeing specific Network and Research tools such as CMI (Netcool), HP OpenView, SNAP, OVO, HP Service Manager, BARS (Remedy).
- Perform symptom analysis, configuration overview, and resolve complex network issues on Cisco Enterprise 65XX, 32XX switches, hubs, and routers.
- Work directly with network engineers, designers, developers, and SAs on the resolution of complex network and application issues.
- Initiated the Disaster Recovery plan using failover and system redundancy and checked every month for operational efficiency.
- Perform monitoring and suspension of mission-critical applications using the Business Availability Center (BAC) on application failures and errors.
- Support a 7x24x365 production environment and perform on-call duties on a rotating basis.
- Administered and provided troubleshooting of the VOIP infrastructure.
- Mentor new analysts and provided system training.
- Worked on projects as SME (Subject Matter Expert) for new business in the company.
- Troubleshoot, dispatched, and resolved over 1,000 tickets and alarms weekly to our 3rd-level network groups.
- St. Louis, MO
Finance Support Specialist
The Boeing Company
St. Louis
07.2005 - 02.2006
- Troubleshoot errors with the Travel Manager software (EBC) to effectively document travel changes.
- Performed call center duties in answering Boeing travelers and OA (Office Administrators) questions regarding system issues and document structure to ensure data integrity.
- Reconciled Boeing personnel GE corporate credit card statements to resolve balance disputes.
- Set up activations for new users and audited documents.
- Trained new employees hired into our department on the EBC system.
- Complete weekly and monthly metrics for Travel Manager (EBC) Help Desk.
- Performed bookkeeping activities for the collection, processing, and recording of financial records.
- Headed a project for a new interface for the travel expense software (EBC) for Boeing business travelers.
- Performed regression testing for system upgrades.
- St. Louis, MO
Education
Masters - Information Systems
Webster University
Bachelor's degree - Business Management
Webster University
Associates Degree - Computer Programming/Network Management
Vatterott College
High School Diploma -
Alton Senior High
Skills
- Windows 8
- Windows 10
- Linux
- Microsoft Office
- O365
- Active Directory
- SharePoint
- DNS
- FTP
- SSH
- DHCP
- SMB
- HTTP
- Virtualization (ESX)
- Azure
- McAfee Suits (VSE, HIPS & HDLP)
- Symantec McAfee Email Security Gateways GUI & CLI
- McAfee Network Data Loss Prevention
- McAfee NITRO SIEM Security Information
- Event Management
- Wireshark
- Cisco Routers
- Cisco Switches
- Avaya
- Fortinet FortiGate Firewall
- Remote Connection
- Dameware
- Team Viewer
- Windows Remote Connection
- PowerShell
- LAN
- WAN
- Wi-Fi
- WINS
- TCP/IP
- Firewalls
- Switches
- Routers
- L2TP
- PPTP
- IPSec
- IKE
- SSL
- UDP
- NetBIOS
- SNMP
- TLS
- Remedy
- Proprietary Systems
Certification
- CompTIA A+
- Net +
- Security +
- MCP Certifications
Timeline
Systems Administrator
Delaware Resource Group (DRG)
07.2023 - 08.2025
Systems Support Analysis
Chesapeake Utilities
03.2023 - 07.2023
Sr. Desktop Support Technician (Contract)
Availity
12.2022 - 02.2023
Sr. Systems Administrator (relocated to Jacksonville)
Raytheon Technology
09.2022 - 11.2022
Sr. IT Specialist (Contract)
NAVFAC
10.2021 - 09.2022
Systems Engineer (Contract)
Retina Consultants
06.2021 - 09.2021
Field Support Engineer (Contract)
SAIC
12.2020 - 04.2021
IT Operations Manager (Contract)
Choctaw Defense Services
09.2018 - 12.2020
Field Support Technician
Esse Healthcare
11.2017 - 08.2018
Network Operations Analyst
Wells Fargo
10.2015 - 04.2017
IT Systems Analyst
BJC
01.2013 - 09.2015
Operations Analyst (Contract)
Savvis
06.2012 - 12.2012
Infrastructure Analyst (Contract)
Anheuser Busch
02.2012 - 05.2012
Network Engineer (Contract)
Axelon/AT&T
04.2011 - 01.2012
Infrastructure Generalist – ITOC
The Boeing Company
02.2006 - 01.2011
Finance Support Specialist
The Boeing Company
07.2005 - 02.2006
Masters - Information Systems
Webster University
Bachelor's degree - Business Management
Webster University
Associates Degree - Computer Programming/Network Management
Vatterott College
High School Diploma -
Alton Senior High