Tawana Boyd
Arlington
Summary
Results-driven Logistics Coordinator and HR Administrator with ten years of experience optimizing operations and implementing cost-saving strategies. Expertise in vehicle maintenance management and logistics coordination enhances productivity and ensures efficient task completion. Strong organizational skills support team collaboration and streamline fleet operations.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Dispatcher Coordinator
B&B Wrecker Service
06.2025 - 12.2025
- Coordinated multiple tow truck operators to optimize routes and response times using GPS and CAD systems.
- Assessed urgency of incoming calls from law enforcement and the public to dispatch appropriate units promptly.
- Dispatched tow services for police departments, managing high-volume calls for accidents and vehicle requests.
- Handled high-pressure emergency situations with composure, ensuring effective resolution and support for affected individuals.
- Communicated effectively with police officers, tow operators, and the public to ensure operational efficiency.
- Maintained detailed digital logs of all dispatch activities, call details, and vehicle impound data.
- Managed billing and payment processing for vehicle impounds while maintaining compliance with ordinances, facilitating smooth operations.
- Advised drivers and field personnel on road hazards and traffic conditions to promote safety.
Logistics Operations Coordinator
Fleet Ultra llc
05.2024 - 05.2025
- Coordinated freight dispatch, booking, and scheduling to ensure timely pickups and deliveries.
- Negotiated rates and delivery timelines to optimize logistics operations.
- Managed truck drivers' schedules and routes, ensuring accurate and timely weekly salary payments.
- Analyzed shipment data to enhance operational efficiency and reduce costs.
- Utilized logistics software for effective shipment tracking and inventory management.
- Completed shipment-related paperwork including invoices, carrier packets, and permits.
- Fostered strong vendor relationships, enhancing collaboration and maintaining high service quality.
- Demonstrated expertise in problem-solving and implementing solutions under tight deadlines.
CSR Human Resources Coordinator
Newbern Excel
05.2023 - 05.2024
- Resolved internal and external HR inquiries to ensure timely responses.
- Coordinated recruitment processes, enhancing candidate scouting and reference verification efficiency.
- Functioned as primary contact for personnel and resolved issues and complaints.
- Produced comprehensive reports to inform HR functions and strategic decision-making.
- Handled high call volumes while ensuring professionalism and effective multitasking in fast-paced environments.
- Partnered with management to devise strategies for improving customer experience.
Operation Fleet Manager
Fairmount Logistic llc
05.2014 - 08.2023
- Optimized fleet performance over 10 years, achieving significant reductions in operational costs.
- Leveraged data analytics to streamline logistics and improve fleet routing processes.
- Negotiated contracts with suppliers and service providers to maximize cost efficiency.
- Supervised dispatch team of eight, fostering collaboration and boosting overall productivity.
- Maintained compliance with industry regulations and safety standards in diverse fleet operations.
- Achieved 100% adherence to federal and state regulations, mitigating potential fines.
- Cultivated leadership skills that enhanced team development and strengthened workplace safety culture.
Insurance Manager
American Income Life Insurance
College Park
09.2011 - 07.2013
- Coached and developed employees, achieving over fifty percent increase in weekly sales.
- Coordinated complex decision-making to effectively close new business deals.
- Reduced policy values for substandard risks, applying necessary endorsements for safe distribution.
- Communicated with field representatives and medical personnel to gather information and explain underwriting policies.
- Reviewed company records to assess insurance amounts on individual or related risks.
- Authorized reinsurance for high-risk policies; declined excessive risks to mitigate potential losses.
- Managed on-site insurance personnel, training staff on procedures and workflows related to sales goals and underwriting guidelines.
Education
Associate of Applied Science - Business Management
Nassau Community College
Garden City, NY6 2002
Skills
- Data analysis in Excel
- Invoice processing and tracking
- Data-driven decision-making
- Freight optimization
- Operational management
- 3PL account management
- Shipping and billing
- Dispute resolution
- Compliance oversight
- Contract negotiation
- Cost reduction strategies
- TMS, DAT, and Samsara expertise
- Critical thinking skills
- scheduling management
- Project timeline coordination
- Training coordination
Accomplishments
- Supervised team of 10 staff members.
- Supervise with experience managing a fleet of eight commerical Trucks
Certification
Lic. Insurance Agent- TX, OH, FL, MI, SC AND GA
Timeline
Dispatcher Coordinator
B&B Wrecker Service
06.2025 - 12.2025
Logistics Operations Coordinator
Fleet Ultra llc
05.2024 - 05.2025
CSR Human Resources Coordinator
Newbern Excel
05.2023 - 05.2024
Operation Fleet Manager
Fairmount Logistic llc
05.2014 - 08.2023
Insurance Manager
American Income Life Insurance
09.2011 - 07.2013
Associate of Applied Science - Business Management
Nassau Community College
Volunteer work
- Fostering a supportive and inclusive team environment feeding the homeless and packing food and supplies for the city of Atlanta less fortunate community.