Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tawana Davis

Terrell,TX

Summary

Diligent Security Guard with solid background in maintaining security protocols and ensuring safety in various environments. Successfully managed access control and incident response, providing secure atmosphere. Demonstrated ability to handle high-pressure situations and effectively communicate with team members.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Armed Security Officer

Blue Lion Tactical
11.2024 - Current
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Responded quickly to incidents and assessed active situations for security concerns.

Printer

Fly Away Style
10.2023 - 06.2024
  • Print all companies' designs and cut them down into notepads and gift cards.
  • Maintained a clean, organized workspace for efficient operation of all printing tasks.
  • Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.

Armed Security Officer

Tier One Security
07.2021 - 10.2023
  • Patrols premises for 32 properties located in North Dallas, Mesquite and McKinney Texas; ranging from Apartment complexes (8), Retail Stores (20) and Wedding Venues(2) supporting the Dallas County Police Department; holding levels 2 & 3 licenses.
  • Warns persons of rule infractions, violations and or apprehends any violators from premises, using force if necessary, during evictions, tip line calls, other property invasions.
  • Performs periodic property checks for vacant units with Ritz of homeless individuals/squatters to safeguard residents, property management & facilities by monitoring for outside threats and identifying, reporting threats.
  • Assist in investigations of criminal activities and other events, and issue written or verbal reports and recommendations to management on various shifts including days, nights, weekends, and holidays.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Teacher’s Aide

New Horizon Alternative High School
08.2019 - 06.2021
  • Supported teachers (How Many), Lunchroom Staff, Detention Staff, administrators, and paraprofessionals in creating a successful learning environment for classroom sizes up to 30 students.
  • Prepared and distributed weekly homework packets to achieve an average of 95% completion rate.
  • Coordinated and managed Apex after-school program to provide homework assistance to at risk youth.
  • Graded homework and lessons, achieving average two-day turnaround results into the skyward portal.

Juvenile Supervision Officer

Van Zandt County Youth Multi-Services Center
03.2019 - 06.2021
  • Identified problem cases and referred to appropriate community resources & services projects Juveniles could support.
  • Interviewed inmates for possible parole plans, referred clients to other juvenile and community and mental health agencies and Completed crisis intervention as required and residential setting to at-risk teenagers.
  • Worked closely with other state and federal law enforcement agencies such as the High Pride and Texas Rangers in relation to tracking escaped teens and house arrest violators as well as monitored juveniles every 15 minutes with door checks upon entry and stay.
  • Aided and counseled juveniles and their families during visitations in control room or physical and counseling sessions to lessen chances of them returning.

Customer Service Representative

OmniSYS, Inc.
01.2013 - 05.2019
  • Assisted on average 90 to 115 phone calls per day to address and assist Pharmacists and Technicians with incoming insurance claims, clinical, and financial solutions.
  • Responsibilities include inbound and outbound calls to patients, physicians, and customers as well as data entry to ensure elevated customer experience to generate a loyal clientele.
  • Maintained confidentiality and adhered to HIPAA regulations while on and off the clock to protect all personal information.
  • With quick resolutions and call volume trained all incoming CSRs on ICD9 and 10 coding to become the service champion on floor.

Supervisor of Dispatchers

Jailer Delta County
01.2009 - 09.2011
  • Run traffic calls, assist in the prioritizing of calls, and dispatch officers.
  • 911 dispatch call; screen and refer over 100 phones calls per day.
  • Enter warrants into omnixx database.
  • Keep a daily spreadsheet on inmates, and monitor the inmates.
  • Book the inmates in and out of the system as well as fingerprint them.
  • Trains and supervises 12 personnel, CPR.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High School Diploma -

Lone Oak High School
Lone Oak, TX
12.2000

Some College (No Degree) - Information Technology- Computer Networking Systems

ITT Technical Institute
Richardson, TX

Skills

  • Internet
  • 10 key touch
  • Microsoft Office Word
  • Excel
  • Power Point
  • Outlook
  • Lotus Notes
  • Public safety
  • Body armor usage
  • Report writing
  • Guest relations

Certification

  • Licensed Commissioned and Non- Commissioned Security Card
  • CPR Fist Aide

Timeline

Armed Security Officer

Blue Lion Tactical
11.2024 - Current

Printer

Fly Away Style
10.2023 - 06.2024

Armed Security Officer

Tier One Security
07.2021 - 10.2023

Teacher’s Aide

New Horizon Alternative High School
08.2019 - 06.2021

Juvenile Supervision Officer

Van Zandt County Youth Multi-Services Center
03.2019 - 06.2021

Customer Service Representative

OmniSYS, Inc.
01.2013 - 05.2019

Supervisor of Dispatchers

Jailer Delta County
01.2009 - 09.2011

High School Diploma -

Lone Oak High School

Some College (No Degree) - Information Technology- Computer Networking Systems

ITT Technical Institute

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