Tawana Harrington
Chicago,IL
Summary
Passionate Customer Service Professional with over 7 years of experience dedicated to enhancing client satisfaction. Qualified Security Officer experienced in maintaining safety across campus grounds and facilities while managing roving and entrance control. Focused on continual learning and contributing to organizational success.
Overview
15
15
years of professional experience
Work History
Security Officer
Titan Company
Chicago
04.2024 - Current
- Monitored premises, ensuring safety and security of personnel and property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted routine patrols, identifying and addressing potential security risks or hazards.
- Verified visitor identification to ensure authorized access into the facility. prior to granting entry into the building.
- Verified guests' photo IDs at entry points to ensure security compliance. and tickets to allow guests passage.
- Responded to emergency situations promptly and effectively managed incidents.
- Maintained accurate logs of daily activities, incidents, and observations.
Slot Attendant
Stella & Dot
Chicago, IL
05.2022 - 04.2023
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Greeted customers and provided them with information about the gaming machines.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Resolved customer inquiries and complaints promptly and professionally.
- Provided accurate information about product features and benefits to customers.
- Maintained organized displays to enhance product visibility and appeal.
- Assisted customers in selecting and purchasing jewelry items.
Customer Service Associate
Chicago Transit Authority, CTA
Chicago, IL
02.2021 - 04.2023
- Resolved customer complaints swiftly and effectively to enhance satisfaction.
- Resolved customer inquiries in a timely manner.
- Assisted customers with inquiries and provided accurate information about services.
- Processed fare transactions using electronic ticketing systems and cash registers.
- Collaborated with team members to maintain a positive service environment.
- Monitored station areas for safety hazards and reported issues to management.
- Conducted routine inspections of equipment for proper functionality and cleanliness.
Cashier
Circle K
Chicago, US
01.2020 - 01.2021
- Processed customer transactions efficiently and accurately
- Prepared ingredients for cooking
- Cooked meals according to recipes
- Processed customer transactions at register
- Assisted customers with lottery ticket purchases
- Maintained cleanliness of restroom facilities
Food N Beverage
Round One Entertainment Center
Cicero, US
02.2018 - 08.2020
- Prepared ingredients for cooking in a fast-paced kitchen environment.
- Cooked meals according to standardized recipes and safety guidelines.
- Stocked freezer with inventory to maintain adequate supply for operations.
- Served alcoholic beverages and drinks to customers at the bar.
- Operated grill to cook various meats and vegetables to order.
Cashier Customer Ser
Park N Fly
Chicago, US
08.2016 - 03.2020
- Scanned customer reservations at parking facility
- Maintained cleanliness of booth area during events
- Operated point of sale system for transactions
Evs Services
St Anthony Hospital
Chicago, US
09.2014 - 10.2016
- Mop And Clean Hospital Rooms
- Waxed floors to enhance appearance and prolong surface life
- Mopped and cleaned hospital rooms to ensure a sanitary environment for patients and staff
- Cleaned and emptied trash cans to maintain cleanliness and hygiene standards
- Adjusted and maintained patient beds for comfort
- Applied wax to floors for shine and protection
- Provided environmental services in healthcare facilities
Dietary Aid
Oaklawn Respiratory Rehabilitation Center
Chicago, US
08.2012 - 06.2016
- Prepared ingredients for meals in a kitchen setting.
- Prepared and served nourishing meals for residents, ensuring dietary needs were met
- Operated tray line efficiently, delivering meals to residents in a timely manner
- Cleaned dishes and kitchen utensils after meal service.
- Prepare Sandwiches
- Understand patients' Diet
Retail Associate
Macy
Chicago, US
10.2011 - 02.2012
- Processed customer transactions at the cash register.
- Stocked and folded clothes to maintain organized sales floor
- Applied security sensors and tags to merchandise.
- Handle Online Orders
Education
High School Diploma - General Studies
William Rainey Harper
Chicago, IllinoisSkills
- Incident Response
- Incident Management
- Crisis Management
- Emergency Preparedness
- Threat Assessment
- Incident Reporting
- Surveillance Operations
- Visitor Management
- Customer Service
- Conflict Resolution
- Communication Skills
- Monitoring Systems
- Report Writing
- Reservation management
- Cash register operation
- Dietary knowledge
- Bus driver dispatch
Timeline
Security Officer
Titan Company
04.2024 - Current
Slot Attendant
Stella & Dot
05.2022 - 04.2023
Customer Service Associate
Chicago Transit Authority, CTA
02.2021 - 04.2023
Cashier
Circle K
01.2020 - 01.2021
Food N Beverage
Round One Entertainment Center
02.2018 - 08.2020
Cashier Customer Ser
Park N Fly
08.2016 - 03.2020
Evs Services
St Anthony Hospital
09.2014 - 10.2016
Dietary Aid
Oaklawn Respiratory Rehabilitation Center
08.2012 - 06.2016
Retail Associate
Macy
10.2011 - 02.2012
High School Diploma - General Studies
William Rainey Harper