Tawana Harrington
Chicago Transit Authority
Chicago,IL
1
Certification
14
years of professional experience
Results-driven security professional with extensive experience at Titan Security Services, adept at maintaining logs and ensuring public safety. Proven ability to monitor surveillance systems and respond effectively to emergencies, while delivering exceptional customer service. Skilled in patrol operations and committed to fostering a secure environment through proactive communication and vigilance.
Work History
Flex Security Officer
1 Year 7 Months- Patrolled assigned areas, identified hazards, and reported suspicious activity promptly.
- Documented incidents, shift activity, and visitor logs with clear, accurate detail.
- Responded to alarms, disturbances, and emergency situations following post orders.
- Operated CCTV systems and surveillance equipment to maintain continuous site awareness.
- Communicated professionally with clients, visitors, and team members to support secure operations.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Monitored access points, verified credentials, and enforced site-specific security procedures.
Dietary Aide
4 Years 9 Months- Patrolled assigned areas, identified hazards, and reported suspicious activity promptly.
- Documented incidents, shift activity, and visitor logs with clear, accurate detail.
- Responded to alarms, disturbances, and emergency situations following post orders.
- Operated CCTV systems and surveillance equipment to maintain continuous site awareness.
- Communicated professionally with clients, visitors, and team members to support secure operations.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Monitored access points, verified credentials, and enforced site-specific security procedures.
Customer Service Associate
2 Years 6 Months- Resolved customer inquiries by phone, email, and in-person communication with accurate service guidance.
- Processed fare media requests and supported account updates within customer service systems.
- Documented complaints and service issues, ensuring clear follow-up and timely case routing.
- Coordinated with operations teams to address delays, disruptions, and passenger concerns.
Slot Attendant
9 Months- Monitored slot area for machine malfunctions, cash handling issues, and policy compliance.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Assisted guests with slot machine payouts, ticket redemption, and machine troubleshooting.
Photo Lab Sales Associate
1 Year 8 Months- Processed photo orders, ensuring accurate prints, crops, and finishes matched customer specifications.
- Operated photo lab equipment to develop, print, and package images with consistent quality.
- Assisted customers with order pickup, reprints, and basic troubleshooting for digital photo services.
- Maintained clean, organized workstations and stocked supplies to support efficient lab operations.
- Inspected finished photos for color accuracy, clarity, and defects before release to customers.
Cashier
2 Years 8 Months- Greeted customers and resolved checkout questions with prompt service.
- Prepared coffee, fountain drinks, and fresh food items following store standards.
- Checked identification for age-restricted purchases and followed compliance procedures.
- Cleaned counters, register area, and front-end surfaces to maintain store appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
6 Months- Processed sales, returns, and exchanges accurately at point-of-sale systems.
- Restocked merchandise and maintained organized sales floor displays aligned with visual standards.
- Resolved customer questions about pricing, promotions, and product availability with clear communication.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
EVS Floor Technician
1 Year 6 Months- Cleaned and disinfected patient care areas, lobbies, and high-touch surfaces following hospital infection-control standards.
- Collected and disposed of waste, biohazard, and soiled materials according to safety and isolation procedures.
- Reported spills, damages, and maintenance issues promptly to support patient and staff safety.
- Adhered to PPE requirements and chemical handling guidelines during routine cleaning tasks.
- Maintained a safe work environment through adherence to OSHA guidelines and company safety protocols.
Food and Beverage Attendant
1 Year 9 Months- Delivered friendly food and beverage service to guests across busy entertainment areas.
- Operated POS systems to process orders, payments, and accurate transaction records.
- Prepared snacks, drinks, and menu items while following quality and presentation standards.
- Maintained clean dining, service, and prep areas in compliance with sanitation guidelines.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Followed food safety procedures and workplace policies during daily service activities.
Education
High School Diploma
Skills
Maintaining logs
Public safety awareness
Patrol operations
Vehicle inspections
Surveillance monitoring
Certification
Perc Card
Unarmed Security Certificate
Timeline
Flex Security Officer
Titan Security Services
03.2025 - 2026Read More
Customer Service Associate
Chicago Transit Authority
10.2022 - 04.2025Read More
Slot Attendant
Stella & Dot
01.2022 - 10.2022Read More
Photo Lab Sales Associate
360 Chicago
05.2020 - 01.2022Read More
Cashier
7/11
05.2018 - 01.2021Read More
Retail Sales Associate
Macy's
09.2017 - 03.2018Read More
EVS Floor Technician
St Anthony Hospital Chicago Il
09.2016 - 03.2018Read More
Food and Beverage Attendant
Round One Entertainment
06.2014 - 03.2016Read More
Dietary Aide
Oaklawn Respiratory and Rehabilitation Center
06.2011 - 03.2016Read More
Williams Rainey Harper
High School Diploma
Read More