Tawana Harrington
CHICAGO,IL
Summary
Skilled Flex Security Officer with relevant experience in providing top-notch security services across various settings. Strengths include critical thinking, exceptional observational skills, and ability to adapt quickly to changing environments. Notably contributed to enhancing overall safety in previous roles via implementation of effective security protocols and procedures.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Flex Security Officer
Titan Security
CHICAGO, IL
06.2025 - 09.2026
- Patrolled Titan Security client sites and monitored entrances, exits, and common areas.
- Checked badges, visitor logs, and access points for authorized entry.
- Responded to alarms, disturbances, and emergencies following Titan Security procedures.
Customer Service Associate
Chicago Transit Authority, CTA
CHICAGO
10.2023 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed routine responsibilities efficiently accurately and efficiently.
Slot Attendant
Stella & Dot
CHICAGO, IL
01.2023 - 12.2023
- Monitored slot floor for machine errors and guest service needs.
- Reported machine malfunctions to slot technicians and supervisors.
- Maintained clean slot areas and stocked guest service supplies.
Cashier
7 Eleven
CHICAGO, IL
03.2021 - 12.2022
- Handled cash, card, and mobile payments following 7-Eleven checkout procedures.
- Verified age requirements for tobacco, lottery, and restricted purchases.
- Prepared hot food, drinks, and fresh items for 7-Eleven customers.
Retail Associate
Macy
CHICAGO, IL
09.2019 - 02.2021
- Processed transactions through point-of-sale system and handled cash, card, and returns.
- Processed transactions using point-of-sale systems at register.
- Assisted customers with finding the right product for their needs.
- Resolved customer concerns and escalated service issues to management when needed.
- Opened and closed register areas following retail store procedures and security checks.
Dietary Aide
Oaklawn Rehabilitation Center
Oak Lawn, Illinois
04.2017 - 01.2019
- Prepared meal trays for rehabilitation residents following dietary restrictions and care plans.
- Checked menu items for special diets, allergies, and texture modifications.
- Set up trays and food service carts to deliver food to residents.
- Restocked food supplies, beverages, and serving items in Oaklawn kitchen areas.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Parking And Ticket Agent
park N Fly
CHICAGO
06.2015 - 08.2017
- Issued parking tickets and verified customer vehicle information accurately.
- Processed payments using point-of-sale system and cash handling procedures.
- Resolved customer questions about reservations, receipts, and airport shuttle access.
- Coordinated with shuttle drivers to support smooth passenger transfers.
- Greeted travelers at Park N Fly ticket counter with courteous service.
Education
William Rainey Harper
CHICAGOSkills
- Alarm response
- CCTV monitoring
- Incident reporting
- Access management
Certification
- 20 Hour Certification
- CPR certified
- Perc Card
Timeline
Flex Security Officer
Titan Security
06.2025 - 09.2026
Customer Service Associate
Chicago Transit Authority, CTA
10.2023 - 04.2025
Slot Attendant
Stella & Dot
01.2023 - 12.2023
Cashier
7 Eleven
03.2021 - 12.2022
Retail Associate
Macy
09.2019 - 02.2021
Dietary Aide
Oaklawn Rehabilitation Center
04.2017 - 01.2019
Parking And Ticket Agent
park N Fly
06.2015 - 08.2017
William Rainey Harper