Tawana Okedele
Baton Rouge,LA
Summary
Motivated individual with over 20 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
07.2023 - Current
- Organized and detail-oriented with a strong work ethic.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Representative
Lowe’s Home Improvement
04.2020 - 07.2023
- Maintained professionalism in challenging situations.
- Managed client issues considerately, contributing to greater customer retention and return patronage.
- Efficiently managed escalated calls, resolving issues to the satisfaction of customers and the company.
- Assisted customers with requests for product details, service options, and organizational data.
Return Processing Associate
Lowes Home Improvment
04.2018 - 04.2020
- Served as a reliable point of contact for customers seeking updates on the status of their return, ensuring timely communication of all relevant information.
- Conducted regular audits of return inventory levels as part of ongoing efforts towards loss prevention within the organization.
- Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
- Cultivated a supportive work environment by sharing best practices among team members and offering assistance where needed.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Tracked inventory adjustments resulting from returns and reported data to management for informed decision-making purposes.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Head Cashier
Lowes Home Improvment
03.2005 - 04.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Supervisor
Lowes Home Improvment
03.2003 - 04.2005
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor Of Arts -
Northwestern State University of Louisiana
Natchitoches, LAAssociate Of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma - General Studies
Bolton High School
Alexandria, LA05.1995
Skills
- Sales
- Cold calling
- Client relationship management
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Relationship building
- Product knowledge
- Time management
Accomplishments
- Earned “ Employee Of The Year” award Hard-work and Dedication (2009).
- Trained number new hires on sales and service techniques.
Timeline
Pro Sales Specialist
Lowes Home Improvment
07.2023 - Current
Customer Service Representative
Lowe’s Home Improvement
04.2020 - 07.2023
Return Processing Associate
Lowes Home Improvment
04.2018 - 04.2020
Head Cashier
Lowes Home Improvment
03.2005 - 04.2018
Customer Service Supervisor
Lowes Home Improvment
03.2003 - 04.2005
Bachelor Of Arts -
Northwestern State University of Louisiana
Associate Of Science - Business Administration
Southern New Hampshire University
High School Diploma - General Studies
Bolton High School
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