Tawana Stewart
Glendale,AZ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Support Analyst
Athenahealth
05.2022 - Current
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Troubleshot problems with software, hardware and networking for users.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
Warehouse Team Leader
Fullfillment Works
01.2018 - 12.2021
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Trained employees on equipment operation and safety protocols.
- Monitored performance and safety practices of [Number]-person warehouse staff.
- Maintained top performance standards while working in hot warehouse environment.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Answering Service Operator
AnswerWest
01.2017 - 09.2018
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
San Bernardino Superintendent of Schools
Paraprofessional Teacher Aide
09.2000 - 09.2012
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Diploma - General Studies, Administration Of Justice
March Mountain High School
Degree - undefined
San Bernardino Valley College
Skills
- Skills and Abilities:
- Skilled with customer service and lead in call center, data entry
- Phones, hotel front desk, phones Computer skills Mac and PC MS
- 97-2010 Windows 7, Word, Excel, Outlook, PowerPoint Has
- Transportation
- Issue and Resolution Tracking
- Customer Communication and Empathy
Timeline
Customer Support Analyst
Athenahealth
05.2022 - Current
Warehouse Team Leader
Fullfillment Works
01.2018 - 12.2021
Answering Service Operator
AnswerWest
01.2017 - 09.2018
San Bernardino Superintendent of Schools
Paraprofessional Teacher Aide
09.2000 - 09.2012
Diploma - General Studies, Administration Of Justice
March Mountain High School
Degree - undefined
San Bernardino Valley College
Similar Profiles
Beverly CharetteBeverly Charette
Senior Customer Success Manager at AthenahealthSenior Customer Success Manager at Athenahealth
Arju ParajuliArju Parajuli
Salesforce Administrator/CPQ Admin at athenahealthSalesforce Administrator/CPQ Admin at athenahealth
DAVID BAUMGARTNERDAVID BAUMGARTNER
Onsite Trainer at AthenahealthOnsite Trainer at Athenahealth
Aditya Ram BalajiAditya Ram Balaji
Interoperability Solutions Consultant at AthenahealthInteroperability Solutions Consultant at Athenahealth
Brandon TranBrandon Tran
Premium In-seat Runner | Chase Field at Levy RestaurantsPremium In-seat Runner | Chase Field at Levy Restaurants