Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Hi, I’m
Tawana Twyman
Tallahassee,FL
Summary
Overview
8
years of professional experience
Work History
Department Of HealthTallahassee, FL
Automation Specialist II
06.2023 - Current
Job overview
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets using. Microsoft edge, Axiom, eHars, clear, and Stars
- Efficient with Microsoft office
McDonald'sTallahassee, FL
General Manager
10.2015 - Current
Job overview
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Abington Senior High SchoolAbington, PA
High School Diploma
06.2002
University Overview
Skills
- Profit and Loss Accountability
- Client Account Management
- Project Planning
- Sales Expertise
- Coaching and Mentoring
- Troubleshooting Expertise
- Inventory Control
- Budget Administration
- Time Management
- Communication Skills
- Data Collection
- Ability to work independently
Timeline
Automation Specialist II
Department Of Health
06.2023 - Current
General Manager
McDonald's
10.2015 - Current
Abington Senior High School
High School Diploma