TAWANA WILLIAMS
North Las Vegas,NV
Summary
Dynamic and professional individual with a proven track record in customer service and early childhood development, notably at CVS Caremark. Experienced in providing logistics support and building rapport through empathy. Thrives in fast-paced environments, consistently ensuring high levels of client satisfaction and efficient problem resolution. Demonstrates ability to maintain confidentiality and foster positive learning environments, greatly enhancing client and student experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
CVS Care Mark
05.2023 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Infant Teacher
Imagination Station Early Learning Center
10.2021 - 03.2023
- Engaged in conversations with infants to encourage language development
- Organized and maintained a safe, clean, and stimulating learning environment for infants
- Demonstrated an understanding of different cultures when interacting with families from diverse backgrounds
- Created a learning curriculum to teach infants basic learning
Home Health Caregiver
Abiding Home Care Services
02.2018 - 04.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Education
High School Diploma -
Edmond North High School
Oklahoma City, OK06.2007
Timeline
Customer Service Representative Agent
CVS Care Mark
05.2023 - 08.2024
Infant Teacher
Imagination Station Early Learning Center
10.2021 - 03.2023
Home Health Caregiver
Abiding Home Care Services
02.2018 - 04.2021
High School Diploma -
Edmond North High School
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