Tawanda Dyson
Columbia,MD
Summary
Accomplished Phlebotomist with a proven track record at American Red Cross, enhancing patient care through expert venipuncture and meticulous specimen handling. Demonstrated ability to improve patient experience and lab efficiency, with a strong emphasis on compassionate communication and accuracy. Skilled in patient interaction and procedural precision, contributing to superior healthcare outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
American Red Cross
Baltimore, MD
03.2024 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patience
- Perform straight sticks
Childcare Assistant Teacher
KinderCare Learning Centers
Columbia, MD
07.2023 - 04.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Modeled positive behavior and communication skills for students.
ABA Therapist
Verbal Beginnings
Columbia, MD
08.2022 - 02.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Monitored and documented client progress using data collection techniques.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Addressed client needs by implementing behavior intervention plans.
Mental Health Worker
Sheppard Pratt Hospital
Maryland
03.2019 - 12.2021
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Perform vital signs and weight checks
- Monitor patients while eating meals for purging and self harming behaviors
- Supported continuity of care after discharge with individualized discharge plans.
Clerk
Best Buy
Elkridge, MD
10.2018 - 02.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Clerk
Spirit Airlines
Linthicum Heights, MD
06.2018 - 09.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
Barista
Starbucks
Linthicum Heights, MD
07.2017 - 01.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
EVS Tech
Mercy Medical Center
Baltimore, MD
04.2016 - 05.2017
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
Phlebotomist
Howard County General Hospital
Columbia, MD
04.2015 - 02.2016
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excellent rapport with clinical staff, and lab.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Process blood or other fluid samples for further analysis by other medical professionals.
- Match laboratory requisition forms to specimen tubes.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
Education
High School Diploma -
Overlea High School
Baltimore, MD06.2004
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
Certification
Phlebotomy Certificate
Timeline
Phlebotomist
American Red Cross
03.2024 - 05.2024
Childcare Assistant Teacher
KinderCare Learning Centers
07.2023 - 04.2024
ABA Therapist
Verbal Beginnings
08.2022 - 02.2023
Mental Health Worker
Sheppard Pratt Hospital
03.2019 - 12.2021
Clerk
Best Buy
10.2018 - 02.2019
Clerk
Spirit Airlines
06.2018 - 09.2018
Barista
Starbucks
07.2017 - 01.2018
EVS Tech
Mercy Medical Center
04.2016 - 05.2017
Phlebotomist
Howard County General Hospital
04.2015 - 02.2016
High School Diploma -
Overlea High School