Tawanda Johnson
Customer Service Representative
Ellabell,GA
Summary
Highly resourceful, organized and accomplished administrative professional with experience in customer service, logistics operations, record and time keeping administration. Adept at assessing challenges and creating solutions. Record of planning and organizing workload with minimal supervision. Well-developed interpersonal communications skills to collaborate effectively with people from diverse backgrounds.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
International Paper
Savannah, GA
01.2023 - Current
- Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping operations
- Have a basic understanding of manufacturing processes and works with Production staff to achieve on-time customer delivery
- Responsible for multiple accounts of small to medium customers with high complexity
- Take customer orders either directly from customers or from account managers
- Communicate with customers regarding order status, quotations, order changes and confirmations, along with questions or complaints
- Process purchase orders, coordinate account credits, and maintain customer data
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
Time Keeping Administrator
Geodis Logistics
Savannah, GA
01.2021 - 01.2023
- Responsible for managing data in the time and attendance systems to accurately capture, process and maintain employee hours in relation to payroll processing
- Designs and generates time keeping reports, as well as troubleshooting report issues
- Accurately ensures that time is allocated to the correct department and customers for all employees and temporary laborers
- Establish schedules and perform time system daily maintenance, including any system posting problems
- Review and correct any missing time punches as well as determine actual time worked
- Train management, employees and staffing agency representatives on correct process and procedures for the Time and Attendance system
- Perform all other time/record keeping tasks as assigned
- Responsible for ordering supplies for multiple sites
- Responsible for creating and sending out outgoing invoices for internal and external customers.
Parts Customer Service Representative
JCB North America
Pooler, GA
01.2017 - 01.2020
- Functioned as the key point of contact for all parts ordering inquiries from the JCB Dealer Network as well as internal and external customers
- Inbound and outbound dealer contact to solve parts inquiries and complaints
- Functioned as liaison for all Dealer Accounts and Parts Warehouses
- Provided extensive customer service to include phone support and email communication
- Conducted all routine maintenance to customer accounts i.e., update addresses or input parts
- Worked with internal departments functioning both as vendor and customer depending on the circumstances.
Education
Associate of Science - Business Administration
South University
Savannah, GA06-2016
Skills
- Excellent Interpersonal and Leadership Abilities
- Notable experience in leading a team
- Time/Attendance Scheduling
- Root Cause Analysis Studies
- Client/Relationship Management
- Report Generation
- Information Security
- Product Knowledge
- Data Entry
- Account updating
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsCareer advancementTimeline
Customer Service Representative
International Paper
01.2023 - Current
Time Keeping Administrator
Geodis Logistics
01.2021 - 01.2023
Parts Customer Service Representative
JCB North America
01.2017 - 01.2020
Associate of Science - Business Administration
South University
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