Summary
Overview
Work History
Education
Skills
Timeline
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Tawanda Mazango

International Affairs And Development Practitioner
Lupane ,MN

Summary

Dynamic International Affairs and Development Practitioner with over 16 years of progressive experience in Zimbabwe's government processing passports and as Lupane Youth for Development Trust's programmes coordinator. I am a qualified master's degree holder with expertise in document verification, client services, and cross-cultural communication across diverse populations. Currently, I am advancing my knowledge in sexual and reproductive health policy to improve my capacity to intervene with assistance to Australian citizens facing sensitive health emergencies. Very conscious of using proper protocols always and adept at implementing strategies that align with the Australian government. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

18
18
years of professional experience
1
1
Language

Work History

Programs Coordinator

Lupane Youth for Development Trust
09.2019 - Current
  • Developing and Maintaining detailed records of program activities and participant data, in compliance with internal policies and external regulations.
  • Creating strategic relationships and establishing partnerships with other like-minded organizations.
  • Engaging the youth of Lupane and other community stakeholders to develop solutions to their community challenges.
  • Conducting needs assessments to identify community requirements that shapes our future program activity development.
  • Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
  • Creating comprehensive projects implementation reports based on evidenced program instigated changes.
  • Developing grant proposals.
  • Leading the Trust's staff and volunteers, ensuring a conducive, friendly workplace is established where staff feel part of a team.
  • Taking the lead in ensuring that we provide exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Managed project and program budgets and resources.
  • Monitoring and evaluation of our program outcomes, applying findings to refine and improve future initiatives.


Passport Processing Officer

Zimbabwe's Ministry of Home Affairs (Department of the Registrar General)
06.2007 - 06.2019
  • Helped ensuring client's passport application process was efficient, clients have all the information enabling them to bring the required documentation when applying for their passport documents.
  • Contributed to ensuring that clients' personal information is filed properly, confidentiality of sensitive information is adhered to and high-quality standards of service within the office space are provided.
  • Worked in collaboration with others to ensure that we constantly process all passport applications for the day.
  • Handling passport application clients' queries and complaints with professionalism and empathy, striving to resolve issues in a manner that satisfy all parties involved.
  • Helped clients prepare application for Zimbabwe citizenship registrations.
  • Verification of clients' passport application documents such as birth certificates and national identity documents.
  • Helped explain Zimbabwe's laws and regulations to clients to foster adherence to requirements.
  • Managed case files effectively, maintaining accurate records while also safeguarding the privacy of applicants' personal information.
  • Provided excellent customer service, addressing applicant inquiries and concerns promptly and professionally.

Education

Master of Science - Sexual And Reproductive Health Policy And Programi

London School of Hygiene And Tropical Medicine
United Kingdom Of Britain
04.2001 -

Master of Science - International Relations

Midlands State University
Gweru, Zimbabwe
04.2001 -

Bachelor of Science - International Development

Lupane State University
Lupane
04.2001 -

Skills

Emergency response coordination

Team collaboration

Report writing

Cultural awareness

Information verification

Problem-solving abilities

Interpersonal skills

Reliability

Active listening

Conflict resolution

Timeline

Programs Coordinator

Lupane Youth for Development Trust
09.2019 - Current

Passport Processing Officer

Zimbabwe's Ministry of Home Affairs (Department of the Registrar General)
06.2007 - 06.2019

Master of Science - Sexual And Reproductive Health Policy And Programi

London School of Hygiene And Tropical Medicine
04.2001 -

Master of Science - International Relations

Midlands State University
04.2001 -

Bachelor of Science - International Development

Lupane State University
04.2001 -

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Tawanda MazangoInternational Affairs And Development Practitioner
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