Tawanda Reed
Mobile,USA
Summary
Seasoned professional with a proven track record at Pilot Catastrophe, adept in documentation and reporting as well as relationship management. Expertise in analyzing and resolving complex customer service and insurance claims issues, enhancing client satisfaction and compliance. Demonstrates exceptional verbal communication and a strategic approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Reed's Notary and Consulting Service
Mobile, AL
01.2018 - Current
Inside Insurance Adjuster
Pilot Catastrophe
Mobile, USA
06.2016 - Current
- Examined claims forms and other records to determine insurance coverage
- Investigated and assessed damage to property and create or review property damage estimates, determine claim settlement, denial, or review
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
- Analyzed information gathered by investigation and report findings and recommendations
Remote Customer Service Representative
Alorica
Saraland, USA
10.2019 - 09.2022
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers’ problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Customer Relations and Data Entry
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2025
Skills
- Documentation and reporting
- Data validation
- Relationship management
- Verbal and written communication
- Client relationship management
- Regulatory compliance
- Personnel management
References
Available Upon Request
Timeline
Remote Customer Service Representative
Alorica
10.2019 - 09.2022
Owner/Operator
Reed's Notary and Consulting Service
01.2018 - Current
Inside Insurance Adjuster
Pilot Catastrophe
06.2016 - Current
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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