Tawanna Starks
Pflugerville,TX
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
13
13
years of professional experience
Work History
Receptionist
Park Bend Health Center
Austin , TX
06.2023 - Current
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Activity Director
Park Valley Health Center
Round Rock , TX
01.2023 - 06.2023
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
Certified Activity Director/Medical Records Clerk
Pflugerville Care Center
Pflugerville, TX
01.2017 - 01.2022
- Follows all HIPAA, compliance, privacy and confidentiality standards
- Ensures efficient and accurate data entry into the RIS system for each patient
- Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
- Certified Activity Director - oversee the operations and activities of therapeutic and recreational centers
- Creates events and activities, maintaining equipment and rooms, managing the activity department staff, interviewing and hiring employees, developing and implementing programs, managing the activity department, performing assessments on residents, attending to administrative concerns, reviewing program notes and goals, and consulting with other professionals regarding comprehensive treatments
- Medical Records Clerk- creating new medical records and retrieve existing medical records
- Organizing and maintaining current records folders and contents
- Input data into computer programs and filing systems, also processed patient admission.
Customer Service Rep
Harte-Hanks, Inc.
Austin, TX
10.2016 - 12.2016
- Inbound Calls for Medicare enrollment with Blue Cross Blue shield
- Responded to customer calls swiftly resolve issues and answer questions
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Customer service Rep cashier
Wag a bag
Pflugerville, TX
08.2015 - 03.2016
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
Cashier
HEB
Pflugerville, TX
10.2014 - 06.2015
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Determined and implemented appropriate productivity, quality and service goals
- Attended sales, vendor and product training to maximize knowledge
Service supervisor
Albertsons
Fort Worth, TX
08.2011 - 09.2014
- Monitored team's performance and gave feedback when necessary
- Handled customer complaints and inquiries
- Assisted with training and development of team members
- Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones
Education
Taylor high school
01.2005
Skills
- Medical office administration
- Service-oriented
- Written and verbal communication
- Data entry
- Medical records management
- Computer proficiency
- Office Management
- Clerical Support
- Administrative Support
- Organization skills
- Professional Demeanor
Timeline
Receptionist
Park Bend Health Center
06.2023 - Current
Activity Director
Park Valley Health Center
01.2023 - 06.2023
Certified Activity Director/Medical Records Clerk
Pflugerville Care Center
01.2017 - 01.2022
Customer Service Rep
Harte-Hanks, Inc.
10.2016 - 12.2016
Customer service Rep cashier
Wag a bag
08.2015 - 03.2016
Cashier
HEB
10.2014 - 06.2015
Service supervisor
Albertsons
08.2011 - 09.2014
Taylor high school
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