TaWanta Battle
Houston,Texas
Summary
Experienced professional with a diverse skill set in warehouse operations, shipping and receiving, stocking, assembly, and production. Two years of experience in medical coding and billing, as well as one year in receptionist duties, medical records management, and basic computer skills. Authorized to work in the US for any employer. Commitment to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employing service-oriented behaviors and understanding customer desires to enhance customer experiences by providing customized solutions to build loyalty. Dedicated to maintaining professional relationships to increase profitability and drive business results. Knowledgeable in service delivery with proven multitasking abilities.
Overview
21
21
years of professional experience
Work History
Grounds Transportation
IMS Logistics
11.2022 - 10.2024
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Collaborated with team members to develop innovative customer service strategies and daily communication , attracting great customers feedback.
- Consistently met or exceeded airport quality standards by following detailed guidelines.
- Participated in weekly meetings with fellow staff to discuss areas of improvement and implement necessary adjustments.
Staffmark/CSAT
10.2020 - 07.2021
- I tested Dell computers that was out of service for the consumer that had problem with trouble shooting there computers to be refurbished
FedEx /Mail Sorter
Manpower Staffing
12.2019 - 03.2020
- Sorted priority mail to be shipped out for next day mail delivery
Parking Lot Attendant/Cashier
WinPark Inc.
07.2019 - 08.2019
- Gave great customer service to contract employees and non contract customer who wanted to park and i also collected money for paying attendants
Customer Service Rep/ Cashier
Family Dollar
03.2019 - 08.2019
- Greeted customers , stocked the store and gave great customer service as a store cashier
Feeder/Dispatch
UPS-contracted
11.2018 - 07.2019
- Checked UPS trailers to see if there was a load or empty input information in computer system to make sure loads was counted for on the yard
Document Specialist
AppleOne/ The Act-1 Group
07.2015 - 01.2016
- Company Overview: Houston, TX
- Responsible for producing high-quality color print documents according to customer specifications
- Prepares files for print, designing color corrections, and operating printers such as flatbed printers, photographic printers, banner printers and inkjet Printers
- Including setting up electronic files for print
- Houston, TX
Private-Duty Caretaker
Geneva S Carlson & Mike M Emerson Health Care Act
08.2014 - 05.2015
- Company Overview: Houston, TX
- Provide a wide range of assistance with activities of daily living, such as bathing, feeding, dressing, grooming, Assisting with ambulation or transferring to toileting, and providing medication
- In addition I help with grocery Shopping, meal preparation, making medical appointments, laundry and companionship
- Houston, TX
Customer Service/Hospitality Representative
Majesty Hospitality Staffing
03.2013 - 04.2014
- Company Overview: Houston, TX
- Responsible for ensuring customers with great hospitality in a timely manner with great customer service, Hospitals, oil & gas companies and social events
- Houston, TX
Insurance Benefits Rep
Randstad
09.2011 - 10.2012
- Company Overview: The Woodlands, TX
- Function as an information source through telephone assisting members, providers, billing agencies, and Various companies/departments staff
- Provided a pleasant customer experience through superior customer service methods, problem solving
- Interacted with provider community and various departments to resolve issues involving the membership and Credentialing status
- Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers
- The Woodlands, TX
Medical Collector
Randstad
09.2006 - 10.2007
- Company Overview: Houston, TX
- Customer service, payments, verifies insurance information, filing, typing, answering multi-phone lines
- Houston, TX
Computer Assembler
Spire Tek
01.2005 - 04.2006
- Company Overview: Houston, TX
- Duties included computer assembly and line production
- Houston, TX
Warehouse Associate
Staff Force
09.2003 - 10.2003
- Company Overview: Houston, TX
- Built and test HP Computers
- Organized racks and traveled to different business and establishments
- Stocking magazines
- Houston, TX
Education
Houston Community College
Houston, TX03.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Problem Resolution
- Computer Proficiency
Timeline
Grounds Transportation
IMS Logistics
11.2022 - 10.2024
Staffmark/CSAT
10.2020 - 07.2021
FedEx /Mail Sorter
Manpower Staffing
12.2019 - 03.2020
Parking Lot Attendant/Cashier
WinPark Inc.
07.2019 - 08.2019
Customer Service Rep/ Cashier
Family Dollar
03.2019 - 08.2019
Feeder/Dispatch
UPS-contracted
11.2018 - 07.2019
Document Specialist
AppleOne/ The Act-1 Group
07.2015 - 01.2016
Private-Duty Caretaker
Geneva S Carlson & Mike M Emerson Health Care Act
08.2014 - 05.2015
Customer Service/Hospitality Representative
Majesty Hospitality Staffing
03.2013 - 04.2014
Insurance Benefits Rep
Randstad
09.2011 - 10.2012
Medical Collector
Randstad
09.2006 - 10.2007
Computer Assembler
Spire Tek
01.2005 - 04.2006
Warehouse Associate
Staff Force
09.2003 - 10.2003
Houston Community College
Similar Profiles
Jasmine MelanconJasmine Melancon
Ground Transportation Monitor at IMS LogisticsGround Transportation Monitor at IMS Logistics
Mohammad ShaarMohammad Shaar
Truck Driver at IMS Logistics ApsTruck Driver at IMS Logistics Aps
Laney HardyLaney Hardy
Head of Operations at Pilot IMSHead of Operations at Pilot IMS