Tawasha Hargrove
Wauwatosa,WI
Summary
I've often been told that people are my "thing". I love anything that involves working with people, fulfilling all things customer service. I've worked in many different forms of customer service for well over 20yrs. I'm seasoned and no matter the job, people always find me relatable and easy to talk too. Within the past couple of years I have picked up a love for baking. I just love doing it and learning new things and being creative. It has been my best occupation yet.
Overview
22
22
years of professional experience
Work History
Baker
Sendiks
Milwaukee, Wisconsin
06.2023 - Current
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Placed orders for additional supplies when necessary based on production needs.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created attractive dessert trays for catering events.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Met with customers to discuss needed bakery items and take orders.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Baker
Wholefoods
Milwaukee , Wisconsin
07.2022 - 07.2023
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Full use of oven and proofer
- Setting up case
- Baking
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Shift Manager
McDonald's
Greenfield, Wisconsin
04.2018 - 07.2022
- Customer Service
- Team leading/building
- Money Management/till and safe balancing
- Problem solving
- Closing the store
- Answering the phone
- Cashiering
- Food safety
Lead Assistant Manager
Speedway
Racine, WI
03.2014 - 04.2018
- Money Management /safe and till balancing
- Team leading/building
- Stocking
- Inventory counts
- Cashiering
- Customer Service
- Food prep
- Answering phone
- Problem solving
Front end/HR manager
Toys "R" Us
Racine, WI
11.2002 - 03.2014
- Hiring
- Loss prevention
- Returns/Exchanges
- Scheduling
- Cashiering
- Customer Service
- Money Management /safe and till balancing
- Problem solving
- Special orders
- Answering phones
- Stocking
Education
High school diploma -
Gateway Technical College
Racine, WI06.2017
12th grade -
Mary D. Bradford HS
Kenosha, Wi06.2000
Skills
- Natural people person
- Problem solver
- Dependable leader
- Ambitious and fast learner
- Great phone etiquette
- Money Management
- Display case arrangement
- Team Player
Timeline
Baker
Sendiks
06.2023 - Current
Baker
Wholefoods
07.2022 - 07.2023
Shift Manager
McDonald's
04.2018 - 07.2022
Lead Assistant Manager
Speedway
03.2014 - 04.2018
Front end/HR manager
Toys "R" Us
11.2002 - 03.2014
High school diploma -
Gateway Technical College
12th grade -
Mary D. Bradford HS