Tawna Hodges
Crawfordsville,IN
Summary
Dedicated Office manager with administration responsibilities with proven expertise at Pettit and Sons, excelling in office management and customer engagement. Effective scheduling and inventory management. Committed to delivering exceptional service, fostering strong client relationships, and maintaining high standards of organization and communication. Professional cleaner with significant experience in maintaining cleanliness and order in various environments. Known for strong focus on collaboration and achieving results, adapting to changing needs seamlessly. Expertise includes thorough cleaning, organization, and attention to detail, complemented by reliable and trustworthy nature.
Overview
17
17
years of professional experience
Work History
Office Administrator
Pettit and Sons
Crawfordsville, IN
08.2008 - Current
- Answer phone, deliver messages to staff and greet visitors.
- Maintain paper filing systems for easy retrieval of information
- Handle Scheduling
- Send bills and receive payments
- Contact customers for non payment
- Monitor, order, update and stock inventory
- Ensure smooth day to day operations to maintain productivity
House Cleaner
Self Employed
Crawfordsville, IN
04.2016 - 04.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
Education
Associate Degree In Nursing - Nursing
Ivy Tech Community College of Indiana
Lafayette, INFountain Central High School
Veedersburg, IN05.2005
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Mail handling
- Telephone reception
- Scheduling
- Inventory management
- Customer service
- Scheduling and coordinating
- Teamwork and collaboration
- Professional and courteous
Timeline
House Cleaner
Self Employed
04.2016 - 04.2019
Office Administrator
Pettit and Sons
08.2008 - Current
Associate Degree In Nursing - Nursing
Ivy Tech Community College of Indiana
Fountain Central High School