Tawnee Davis
Bear,USA
Summary
Behavioral health professional with extensive experience in administrative and health services across diverse settings. Strong background in HIPAA compliance, therapeutic interventions, and case management contributes to improved rehabilitation outcomes. Adept at fostering trust and collaboration with clients to enhance care and service satisfaction.
Overview
20
20
years of professional experience
Work History
Laboratory Assistant
Penn Presbyterian Medical Center
Philadelphia, PA
2025.08 - Current
- Performed specimen acceptance, accessioning, and documentation within the Cerner system while ensuring compliance with laboratory procedures, regulatory standards, and patient safety protocols.
- Applied comprehensive knowledge of laboratory specimen collection, processing procedures, specialty testing, specimen shipping requirements, and turnaround times (TATs) to ensure accurate and efficient operations.
- Inspected incoming specimens and requisition forms for completeness, accuracy, and specimen integrity prior to testing to uphold quality standards.
- Prepared specimens for laboratory testing through centrifugation, aliquoting, transferring specimens into secondary tubes, and other pre-analytical processing procedures according to laboratory SOPs.
- Entered patient demographics, testing codes, and billing information into laboratory information systems using computer systems and barcode scanning technology.
- Printed and applied barcode labels to specimens and requisition forms to ensure accurate specimen tracking and identification.
- Utilized pneumatic tube systems and other transport mechanisms to securely transport specimens and distribute them to appropriate laboratory departments for testing.
- Assisted with locating specimens for add-on testing requests and coordinated specimen packaging and shipment to outside reference laboratories for specialized testing unavailable on-site.
- Reviewed specimens, requisitions, electronic records, and computer files for discrepancies and notified designated personnel of errors, testing issues, or specimens unable to be processed.
- Facilitated communication with nurses, providers, and other healthcare personnel regarding referred tests, specimen concerns, and testing updates, ensuring excellent customer service support via telephone.
- Managed pathology cases requested for legal purposes and external institutional requests while maintaining confidentiality and compliance standards.
- Maintained specimen, slide, and block storage and discard procedures in accordance with departmental and regulatory guidelines.
- Conducted a variety of low- to moderate-complexity analytical procedures using manual and automated laboratory methodologies while adhering to laboratory quality and safety standards.
Income Maintenance Caseworker
Commonwealth of PA
Philadelphia, PA
2014.09 - Current
- Conduct interviews with applicants to assess eligibility for financial assistance programs including Medicaid, SNAP, LIHEAP, Nursing Home Care, Waiver programs, and other state-administered benefits in accordance with state regulations.
- Conducted telephone and in-person interviews, reviewed policy and documentation, entered and maintained data within automated eligibility systems, and completed manual benefit calculations as needed.
- Collaborated with clients to develop individualized plans aimed at enhancing self-sufficiency, stability, and employment opportunities.
- Performed follow-up services through telephonic contact, face-to-face meetings, and home visits to monitor case progress and compliance.
- Investigate and determine the occurrence and circumstances of benefit overpayments; prepare reports, complete data entry, and document detailed case narratives.
- Participate in benefit appeal proceedings by preparing comprehensive appeal packets, gathering supporting documentation, and representing the agency during court and administrative hearings.
- Ensured compliance with state policies and procedures while maintaining accurate records and providing case testimony as required.
Laboratory Assistant
Crozer Medical Center
Chester, PA
2021.03 - 2025.05
- Accepted and accessioned specimens in Cerner system, ensuring accurate tracking and documentation.
- Performed venipuncture and capillary blood draws on diverse patient populations, ensuring patient comfort and specimen integrity.
- Perform venipuncture and capillary blood collection on walk-in and scheduled out-patients of all age groups.
- Verified patient identification, labeled specimens, maintained accurate records in electronic health record systems, and processed and transported specimens to laboratory following safety protocols.
- Entered laboratory results into Cerner system for accurate patient records.
- Organized and preserved cases requested for legal inquiries and other institutions.
- Managed office supplies and organized specimen storage.
Rehabilitation Counselor Coordinator
Horizon House, Inc.
Philadelphia, PA
2020.03 - 2021.03
- Implemented and documented client progress per individualized rehabilitation service plans while supervising and training Rehabilitation Counselors II and III.
- Coordinated guidance, counseling, and monitoring for clients with diverse needs, enhancing their rehabilitation outcomes.
- Assisted manager with daily operations and supervised direct service staff to ensure quality client support.
Drug & Alcohol Counselor
Keystone Center
Chester, PA
2015.11 - 2019.11
- Counseled clients on addiction and mental health, guiding trigger identification to promote self-awareness.
- Facilitated relapse prevention planning, enhancing client recovery success.
- Collaborated on aftercare strategies, facilitating client engagement in long-term recovery.
- Applied analytical skills to develop targeted interventions for addressing chemical dependency.
- Documented sessions using DAP format, ensuring comprehensive patient records.
Medical Assistant
Planned Parenthood
Philadelphia, PA
2006.12 - 2015.08
- Scheduled and registered patients, conducted financial assessments, reviewed insurance, and collected payments to ensure smooth patient flow.
- Performed patient intake, obtained vitals and history, conducted venipuncture, administered depo injections, collected specimens, and performed lab work while engaging patients in discussions about sexual and reproductive health, including STD and HIV counseling.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and ensured compliance with privacy regulations.
- Scheduled appointments and coordinated patient follow-ups efficiently.
Program Specialist
Horizon House, Inc.
Philadelphia, PA
2013.08 - 2014.09
- Conducted annual assessments to identify outcomes, needs, preferences, and capabilities of individuals with intellectual disabilities, addictions, and co-occurring disorders
- Collected and analyzed data for quartile reports, delivering actionable feedback to team members through email and other communication methods
- Educated individuals and community members on individualized treatment plans by providing information and training while upholding confidentiality and ethical standards
Truancey Supervision Case Manager
IDAAY, Inc.
Philadelphia, PA
2009.07 - 2013.08
- Collaborated with youth and parents/caregivers to develop individualized service plans based on identified needs and Philadelphia Family Courts Juvenile Division orders.
- Equipped youth and families with resources and support to facilitate life changes and mitigate reoffending risks through targeted referrals and service connections.
- Coordinated client assessments to develop individualized service plans.
- Facilitated communication between clients and service providers.
- Monitored client progress and adjusted care plans as needed.
Education
Bachelor of Science - Behavioral Health/Human Services
Chestnut Hill College
Philadelphia, PA2011-05
Associate of Science - Behavioral Health/Human Services
Community College of Philadelphia
Philadelphia, PA2005-05
Skills
- Patient Care
- Electronic health records
- Medical terminology
- Data entry
- Case Management
- Treatment Planning
- Rehabilitation Services
- Therapeutic Interventions
- Patient Scheduling
- Appointment management
- Schedule management
- Insurance referral facilitation
- Sample management
- Clinical support
- Office administration
- Supplies ordering
- Microsoft Office
- Time management
- Workflow optimization
- Problem solving
- Team collaboration
- Organizational skills
- HIPAA compliance
- JCAHO
- Customer Service
- Training assistance
- Supplies ordering
- Communication skills
Timeline
Laboratory Assistant
Penn Presbyterian Medical Center
2025.08 - Current
Laboratory Assistant
Crozer Medical Center
2021.03 - 2025.05
Rehabilitation Counselor Coordinator
Horizon House, Inc.
2020.03 - 2021.03
Drug & Alcohol Counselor
Keystone Center
2015.11 - 2019.11
Income Maintenance Caseworker
Commonwealth of PA
2014.09 - Current
Program Specialist
Horizon House, Inc.
2013.08 - 2014.09
Truancey Supervision Case Manager
IDAAY, Inc.
2009.07 - 2013.08
Medical Assistant
Planned Parenthood
2006.12 - 2015.08
Bachelor of Science - Behavioral Health/Human Services
Chestnut Hill College
Associate of Science - Behavioral Health/Human Services
Community College of Philadelphia