Tawnee Ralston
DesMoines
Summary
With a proven track record at Valley Automotive and Electric, I excel in Repair and resolving mechanical issues, leveraging my ASE certification and expertise in suspension and brake systems. My strong work ethic and ability to foster team collaboration have significantly enhanced service quality and customer satisfaction. I am a hardworking Automotive Technician with 12 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Automotive Technician
Valley Automotive and Electric
09.2019 - 12.2024
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, steering and suspension components.
- Maintained accurate records of time and materials required to perform repairs and service while assisting service advisors with looking up procedure for every job in order to build estimates in a correct manner.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed full vehicle digital inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Coordinated with service department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfuctions.
Automotive Service Manager
Buckys Complete Auto Repair
11.2018 - 05.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Automotive Technician
Autokraft Of Kent
06.2012 - 10.2018
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
Education
Associate of Science - Human Services And Chemical Dependency
Highline Community College
DesMoines, WA05-2013
GED -
Edmonds Community College
Lynnwood, WA08-2005
Skills
- Maintenance services
- Digital Vehicle inspections
- Suspension systems
- Brake systems
- Hospitality and accommodation
- Managing parts
- Preventive maintenance services
- Work Planning and Prioritization
- Team collaboration
- Strong work ethic
- ASE certification
Certification
General Maintenance ASE
Additional Information
I have had 40 hours of ongoing training a year since 2019 through Automotive Training Expo and Oriellys classes.
Timeline
Certified Automotive Technician
Valley Automotive and Electric
09.2019 - 12.2024
Automotive Service Manager
Buckys Complete Auto Repair
11.2018 - 05.2019
Automotive Technician
Autokraft Of Kent
06.2012 - 10.2018
Associate of Science - Human Services And Chemical Dependency
Highline Community College
GED -
Edmonds Community College
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