Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Tawni Fannin

Columbus,OH

Summary

Motivated and career oriented with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate providing them the best experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

Waffle House
02.2015 - 11.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Answered customers' questions, recommended items, and recorded order information.

Paralegal

Law Office Of Darrin C. Leist
12.2008 - 09.2012
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Wrote and filed pleadings with Franklin County Court on schedule to maximize case success.

Legal Assistant

Law Offices Of John Alden
05.2008 - 11.2008
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.

Legal Assistant

Knisley Law Offices
04.2004 - 05.2008
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.

Education

GED -

Independence High School
Columbus, OH

Certified in Administrative Assistant - Administrative Assistant

Eastland Career Center
Columbus, OH

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Handling Complaints
  • Service prioritization
  • Memory retention
  • Complex Problem-Solving
  • Complaint resolution
  • Upselling techniques
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Adaptable and Flexible
  • Cool Under Pressure
  • Decision-Making
  • High Energy and Stamina
  • Relationship Building
  • Conflict and Complaint Resolution

Certification

Certified Microsoft Office User Specialist

Timeline

Waitress

Waffle House
02.2015 - 11.2015

Paralegal

Law Office Of Darrin C. Leist
12.2008 - 09.2012

Legal Assistant

Law Offices Of John Alden
05.2008 - 11.2008

Legal Assistant

Knisley Law Offices
04.2004 - 05.2008

GED -

Independence High School

Certified in Administrative Assistant - Administrative Assistant

Eastland Career Center

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Tawni Fannin