Tawni Mann
Coalville
Summary
Innovative Event Marketing Manager known for high productivity and efficient task completion. Specialize in strategic planning, digital marketing campaigns, and stakeholder engagement to deliver impactful events. Excel in communication, teamwork, and adaptability, using these soft skills to navigate challenges and exceed goals.
Overview
16
16
years of professional experience
Work History
Sales and Events Manager
Bill White Restaurant Group
Park City
05.2025 - Current
- Lead event sales and execution across 8 restaurant and venue locations, managing private dining, buyouts, corporate events, film festival activations and social gatherings.
Convention Services Manager
Sheraton Park City
Park City
11.2023 - 05.2025
- - Customer Interaction: Engage with customers to understand their needs and provide tailored solutions, enhancing overall experience.
- - Event Coordination: Assist in planning and executing events, ensuring every detail aligns with client expectations.
- - Billing Management: Process billing accurately and efficiently, ensuring all transactions are completed in a timely manner.
- - Conflict Resolution: Address and resolve customer concerns quickly and effectively to maintain satisfaction and loyalty.
- - Communication Skills: Foster clear communication with clients, team members, and vendors to ensure seamless event operations.
- - Feedback Collection: Gather customer feedback post-events to identify areas for improvement and enhance future customer experiences.
- Utilized project management software such as Opentable and Triplseat
- Collaborated closely with clients to understand their needs and deliver customized services accordingly.
- Resolved any issues that arose during event planning or execution in an efficient manner.
- Conducted site visits prior to events to assess suitability of venues and plan layout accordingly.
- Created detailed operational plans for events, including timelines, resource allocation, budgeting and staffing.
Hospitality Professional
Travel and Leisure
Park City
04.2021 - 05.2023
- Collaborated with team members to ensure smooth daily operations in hospitality services.
- Provided excellent customer service to enhance guest experiences and satisfaction.
- Facilitated communication between departments to streamline guest service processes.
- Resolved customer complaints promptly in a professional manner while maintaining company policies.
- LED and supervised front desk and guest service teams, including scheduling, training and handling escalated issues.
Conference Service Manager
Hotel Park City
Park City
08.2019 - 03.2022
Front Office Manager
Park City Marriott
Park City
09.2016 - 08.2018
Revenue Manager
Hotel Park City
Park City
09.2014 - 09.2016
Guest Service Representative
Park City Marriott
Park City
11.2009 - 09.2016
- Demonstrated strong leadership skills while managing a team of 10 guest service representatives.
- Utilized data analytics to identify areas of improvement and develop effective solutions.
- Organized and coordinated work of staff and convention personnel for meetings to be held at particular facility.
- Collaborated with other departments in developing new ideas for creating memorable guest experiences at conferences.
- Planned and developed programs, agendas, budgets, and services according to customer requirements.
- Developed event topics and chose featured speakers.
- Facilitated month-end closing processes, invoicing and journal entries.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
- Performed data entry and guest transactions utilizing property management system.
- Solicited guest feedback and acted on guests concerns.
- Verified accuracy of room rate in relation to room type requested by guest at time of reservation.
Education
Master Aesthetician - Aesthetics
The Skin Institute
Associates - Generals
Weber State University
Ogden, UT, USHigh School Diploma -
Morgan High School
Morgan, UtahSkills
- Event Planning & Execution
- Budgeting & Financial Management
- Communication & Client Services
- Operations & Logistics
- Personal & Leadership Skills
- Risk & Contingency Planning
Timeline
Sales and Events Manager
Bill White Restaurant Group
05.2025 - Current
Convention Services Manager
Sheraton Park City
11.2023 - 05.2025
Hospitality Professional
Travel and Leisure
04.2021 - 05.2023
Conference Service Manager
Hotel Park City
08.2019 - 03.2022
Front Office Manager
Park City Marriott
09.2016 - 08.2018
Revenue Manager
Hotel Park City
09.2014 - 09.2016
Guest Service Representative
Park City Marriott
11.2009 - 09.2016
Master Aesthetician - Aesthetics
The Skin Institute
Associates - Generals
Weber State University
High School Diploma -
Morgan High School