Tawnie Kessler
Logan,OH
Summary
Dedicated Regional Resource Banker with expertise in customer service, cash management, and cross-selling. Proven ability to build strong client relationships and enhance satisfaction through effective problem-solving.
Overview
22
22
years of professional experience
Work History
Regional Resource Banker
PNC Bank
Greater OH
05.2025 - Current
- Assisted customers with account inquiries and banking transactions, ensuring accurate and efficient service.
- Processed loan applications and documentation, maintaining compliance with regulatory standards.
- Supported branch operations by managing cash flow and balancing daily transactions.
- Collaborated with team members to enhance customer satisfaction through effective problem-solving techniques.
- Educated clients on banking products, fostering informed decision-making for financial solutions.
- Utilized banking software to update client information and streamline transaction processes.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Contributed to branch goals by promoting promotional offers and cross-selling services effectively.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Sales Associate
Walmart
Grafton, ,WV
03.2023 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize sales opportunities.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to implement promotional strategies and increase customer engagement.
- Trained new associates on operational procedures and customer service standards to improve team performance.
Manager
Gilbert Fallon
Grafton, WV
01.2004 - 01.2025
- Directed operational workflows to enhance efficiency and productivity across multiple departments.
- Implemented strategic initiatives to improve team performance and drive operational excellence.
- Developed and executed training programs for staff, fostering skill development and knowledge sharing.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
Owner/Operator
Willow Creek Farm
Fredericktown, OH
07.2006 - 04.2021
- Managed daily farm operations to ensure optimal crop production and livestock care.
- Developed and implemented sustainable farming practices to enhance soil health and biodiversity.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for farm profitability.
- Trained and mentored staff on best agricultural practices and equipment operation for efficiency.
- Established relationships with local suppliers to secure high-quality seeds, feed, and equipment.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
High School Diploma -
Maranatha Christian Academy
Phoenix, AZ1991
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Cross-selling expertise
- Consumer banking
- Relationship building
- Analytical thinking
Timeline
Regional Resource Banker
PNC Bank
05.2025 - Current
Sales Associate
Walmart
03.2023 - 04.2025
Owner/Operator
Willow Creek Farm
07.2006 - 04.2021
Manager
Gilbert Fallon
01.2004 - 01.2025
High School Diploma -
Maranatha Christian Academy