To create and maintain a productive, engaged and compliant work flow that supports overall assistance and management between School goals and objectives of the Department of Education.
Overview
18
18
years of professional experience
Work History
Classified Human Resource Regional Assistant
Dept. of Education
10.2024 - Current
Onsite human resources liaison to employees, district support staff, school administrators, complex area and assist of superintendents.
Reviews, responds, monitors and maintain position allocation data and processing related transactions.
Initiates position actions and ensures proper completion of all documents.
Establishment/abolish of positions, extensions, transfers and fund changes.
Implementation of personnel policies and procedures, training of school administration and staff.
Handle fingerprinting/background check and employee grievances.
Support of projects – mass extension lists, 89 day hires, Create and disbursement of LPI letters & mail out.
Maintain relationships with other departments.
Project Assistant
Partner’s in Development Foundation
Waimanalo
04.2023 - 10.2024
Responsible for daily administration duties such as answering phones, mail, emails and walk-ins.
Daily morning brief and weekly staff meeting notes.
Organize and maintain vendor, staff, and program files.
Prepare and assist with expenditure vouchers from vendors.
Order, restock and track program supplies, promotional items and electronic equipment.
Schedule and service all vehicle maintenance, registration and safety inspections.
Assist with enrollment process of participants, community food distributions, back up help at morning program and field trips.
Facilitate events for community pop-ups, group bonding and graduations.
Call Center Health Care Reform Helpline Representative
Hawaii Medical Services Association
Honolulu
06.2013 - 03.2024
Oversee inquiries from small businesses, members and prospects about the Affordable Care Act (ACA).
Educate members and prospects on various options by providing a high level road map of appropriate actions.
Document (create, log and track) contacts in a customer relationship management system.
Administrative Assistant to VP of Operations
Dorvin D Leis Co Inc.
Honolulu
07.2017 - 04.2022
Admin Support for Oahu Office, Fleet, Equipment and Risk Manager, Director of Safety, Warehouse Manager and Director of Human Resource in Maui.
Assist project managers and project engineers as needed.
Organize, create, facilitate spreadsheets for various projects.
Facilitate in-person and virtual trainings, meetings and conferences for staff and management.
Finance logistics for proposals, purchases, billing, invoices, payment for vendors, staff, management and various projects.
Train new employees with onboarding operations.
Data collection, scheduling, printing, scanning, ordering reimbursement requests and cost report requests.
Manage and facilitate parking operations for airport badging and military base passes, requests and renewals.
Manage spreadsheet logs for water intrusion, auto claims, fleet equipment, staff time sheets and worker’s compensation.
DOT Physical Exams, TWIC, Hazmat application, interview and set up.
Liaison for Maui HR.
Sales Operation Coordinator
ProService Hawaii
Honolulu
08.2016 - 04.2017
Sales support for business development managers.
Partnership between administrative support and all incoming new business.
Administrative data collection, follow up, claims, quoting and billing.
Management of company and state policies, oversee healthcare and worker’s compensation paperwork.
Also Liaison with the Pricing department create and provide proposals and contracts.
As well as Liaison with Implementation department with transitions of new clients to the company.
Sales Support Manager
Hawaii Human Resources
Honolulu
03.2016 - 08.2016
Sales support for CEO, VP of Sales, President, CFO, Business Development Managers and Independent contractors.
Update processes and monthly net promoter score card, implement new procedures, standard operating procedures, reconcile monthly commissions, audit submissions, pull credit reports.
Communicate with sales team and BI reports.
Partnership with HC carriers.
Point of contact for quality and distribution of leads, coordinate distribution of weekly labels for new business, gather and prepare company materials for networking events and special projects.
Sales Support Coordinator
Proservice Hawaii
Honolulu
10.2012 - 12.2012
Sales team administration coordinate weekly meetings, gather information for decision making, prepare agenda and training topics.
Liaison between sales and underwriters – follow up, document and notify underwriters of exceptions, proposal and contract generation.
Pricing Specialist
Proservice Hawaii
Honolulu
03.2009 - 10.2012
Oversee employee healthcare website and questionnaire paperwork.
Collect, compile, process and send HIPAA compliant information to underwriters for healthcare quotes.
Notify pricing manager of all quotes to get final pricing for proposals for prospects.
Implementation Specialist
Proservice Hawaii
Honolulu
09.2008 - 03.2009
Oversee and manage orientation, implement meetings with new hires.
Create new hire packets and facilitate onboarding to include documents, policies, healthcare enrollment and supplemental benefit options.
Create strong relationships with management.
Human Resource Associate
Proservice Hawaii
Honolulu
08.2007 - 09.2008
Customer service for employees and clients regarding HR administration services.
Payroll, healthcare, worker’s compensation and employee status change.
Work with multiple teams and apply best practices for HIPAA Compliance.
Education
High School Diploma -
Kailua High School
Kailua, HI
06-1984
Banking Certificate -
Hawaii Business College
Honolulu, HI
Skills
Microsoft Office
Salesforce
Quick base
Database management
NEOED
EHR
Vax
Phone etiquette
Customer service
Administrative and executive support
HR policy implementation
Position allocation management
Compliance documentation
Customer relationship management
Data entry accuracy
Administrative support
Communication skills
Data confidentiality
Multi-line phone systems
Document control
Clerical task proficiency
Positive and professional
Meeting scheduling
Types 75 wpm
Office administration
Calendar management
Project management
Office oversight
Project coordination
Education Certifications
Hawaii Notary Public 2018 - 2024
Airport Operations Pass & ID Signatory
Hawaii Driver’s License
Kailua High School
Kapiolani Community College
Banking Certificate, Hawaii Business College
Applications Skills
Microsoft Office
Salesforce
Quick base
Database management
NEOED
EHR
Vax
Phone etiquette
Customer service
Administrative & Executive support
Affiliations
Canoe Paddler and Coach
Rudderless paddler
Limu Restoration and Clean Up
Timeline
Classified Human Resource Regional Assistant
Dept. of Education
10.2024 - Current
Project Assistant
Partner’s in Development Foundation
04.2023 - 10.2024
Administrative Assistant to VP of Operations
Dorvin D Leis Co Inc.
07.2017 - 04.2022
Sales Operation Coordinator
ProService Hawaii
08.2016 - 04.2017
Sales Support Manager
Hawaii Human Resources
03.2016 - 08.2016
Call Center Health Care Reform Helpline Representative