Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tawny Allen

Irving,TX

Summary

Versatile and dedicated professional with a proven track record at PetSmart, adept in customer service and animal care expertise. Excelled in building strong relationships, enhancing guest experiences, and streamlining operations. Demonstrated reliability and exceptional problem-solving abilities, contributing to significant improvements in efficiency and client satisfaction.

Friendly and approachable, with strong interpersonal abilities and positive demeanor. Proficient in managing administrative tasks and coordinating schedules, with knowledge of customer service principles and office software. Focused on creating welcoming environment and ensuring smooth operations.

Overview

6
6
years of professional experience

Work History

Front Desk Manager

Select Tattoo Studio
11.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Attended staff meetings and brought issues to attention of upper management.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Pet Hotel Associate

PetSmart
05.2023 - Current
  • Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
  • Collaborated with team members to ensure seamless operations and a positive experience for both pets and their owners.
  • Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
  • Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Box Office Attendant

Gas Monkey Bar N Grill
06.2019 - 03.2023
  • Maintained cleanliness standards throughout the box office area by following established procedures.
  • Monitored inventory levels of promotional materials, replenishing them as needed for effective marketing efforts.
  • Effectively resolved customer issues through clear communication and problem-solving skills.
  • Collaborated closely with other departments such as concessions or security to ensure smooth operations during events.
  • Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
  • Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
  • Accurately processed cash and credit card transactions, maintaining proper accounting records.
  • Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.

Education

High School Diploma -

MacArthur High School
Irving
06-2018

Skills

  • Customer service
  • Patience and empathy
  • Check-in and Check-out procedures
  • Cleaning and sanitizing
  • Problem-solving skills
  • Animal care expertise
  • Reliability and punctuality
  • Decision-making
  • Problem-solving
  • Guest relations
  • Cash handling expertise

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Front Desk Manager

Select Tattoo Studio
11.2023 - Current

Pet Hotel Associate

PetSmart
05.2023 - Current

Box Office Attendant

Gas Monkey Bar N Grill
06.2019 - 03.2023

High School Diploma -

MacArthur High School

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Tawny Allen